The Sun City Hotel is one of four hotels located in the Sun City Resort in the North West Province of South Africa. It is part of Sun International Group which operates hotels and resorts in Africa and Chile. The Sun City Hotel encompasses the gambling casino in the Sun City Resort having several slot machines and gaming tables.
This review focuses on the Sun City Hotel and not the resort.
On arriving at the entrance to the Sun City Resort as an independent traveller we were directed into a traffic lane reserved for residents. The guard, after cursory questioning, issued a receipt and told us to “follow the road” and we would arrive at the hotel. We actually arrived at two different hotels before locating Sun City hotel.
The car park was several hundred metres from the entrance to the hotel so leaving our luggage in the car we decided to check in first. When we went to do this we were told by the male receptionist that check in time was 02.00 pm and as it was only midday we should return at 02.00 pm. He then went to attend to other matters. This on a mid-week day.
At 01.00 pm we went back to the reception desk and this time a different male receptionist checked us in without any fuss. However when we asked where the room was he pointed and said “this side” and indicated if we needed any further information to ask the concierge. Not a great start to our stay at this hotel.
When we got out of the lift at our floor we were surprised to find what looked like crushed egg shells on the carpet at the lift lobby. It was still there three days later.
Our room, a “luxury” room, was relatively small with an en suite bathroom containing a separate bath tub and shower. An arrangement of artificial flowers was displayed in the bathroom and there was a cake of used soap, new soap and some vials of shampoo and conditioner and body gel provided. A fully stocked mini bar, referred to by the hotel as an “in room bar” was in the room. An indication of prices charged for the items can be obtained from the following examples: a 375ml bottle of white wine was Rands 90.00, a can of Coca Cola was Rands 16.00, a 50ml bottle of Bells Whisky was Rands 37.00 and a 340ml can of Millers beer was Rands 22.50. (US$1=Rands 9.50 approx.) There was a menu provided in the room which indicated that 24 hour room service was available.
Broadband is available but at a cost. The hotel charges Rands 40.00 for 30 minutes, Rands 60.00 for 1 hour and a one day access costs Rands 205.00.
The room and en suite were clean, however the carpet had stains on it and some of the furniture, and particularly the desk had seen better days. There was a flat screen TV with a wide range of TV channels including some in French, German, Portuguese languages as well as English.
In the evening a bed turn-down service was provided, rubbish bins emptied, fresh towels provided and a chocolate placed on the pillows.
When we went to use the hand basin we found that the plug did not work. We contacted housekeeping and after two reminders a maintenance man came and fixed it by replacing the mechanism. The reading light over the bed, which was also broken, could not be repaired because we were told a new fitting was needed and none was available at the time.
As it was our first time at this hotel we looked for a guide to facilities available at the hotel. We could not find one. I then went to the concierge to ask if he had one. The answer was “no”. I went to reception and was told to ask the concierge again. This time he provided me with a guide entitled “A Bird’s Eye View of Sun City”. Just what we needed. Later, when flicking through the TV channels we discovered that this information was available on the in-room TV set but no one thought to tell us this.
A buffet breakfast was served at the Sun Terrace, an outside dining area. At 7.30 am it was quite cold and the staff was rugged up with scarves and coats. Heaters were provided but only one was turned on. There was an ample supply and range of food to satisfy the most discerning. What made breakfast entertaining was the efforts of a troop of Ververt monkeys to steal food off the table. To discourage the monkeys a security guard armed with a pellet rifle to shoot the monkeys when they came too close was present. (See photo) But the monkeys were quite cunning, seemed to be aware what his role was and avoided being shot but at the same time while he was diverted by some of the troop another was able to gather some sugar off empty tables. It should be mentioned that feeding the monkeys and baboons is strictly prohibited by the hotel.
The grounds of the hotel are neatly manicured and there is a large swimming pool. However during our stay after the first day it was closed and being drained for maintenance. Some of the gaming tables were also closed as was the Chinese restaurant on the Monday night.
There were a number of fast food restaurants in the nearby entertainment centre, a short walk from the hotel.
At the rate we paid, Rands 3 406 per night (approx. US$358.50), in our opinion, the hotel is definitely overpriced and does not represent fair value for what is provided. The services and room facilities fall well short of what is provided by other international hotels. Would we stay at this hotel again? The answer is a definite “No!” Would we visit Sun City Resort again? Yes, but we would probably stay at the Cascades.
As an aside we hired a car from Johannesburg’s OR Tambo airport to drive to the Resort. Being new to South Africa we expected to find at least one or two petrol stations along the 185 km (approx.) route. Once out of Pretoria we did not find any until we reached the resort. Ensure you have enough fuel in your car before setting out to reach your destination.
Keep outside windows and doors closed or you might find you have an inquisitive monkey as an uninvit...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for the feedback on your recent visit to Sun City resort, and your stay at Sun City Hotel. We appreciate you taking the time to give us feedback, as this is the only way we can improve our service to you our valued client. We strive to Thrill our guests at all times, and I apologize that in this regard we failed to meet your expectation.
I am personally addressing all the concerns that you mentioned, and I can assure you, a different experience on your next visit.
I trust you will give us an opportunity to service your lodging needs again.
Hotel Manager, SCH and Casino.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.