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“LAST WEEKEND” 3 of 5 stars
Review of Cabanas, Sun City

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Cabanas, Sun City
3.0 of 5 Resort   |   Sun City Resort, Sun City 0316, South Africa   |  
Hotel amenities
Ranked #5 of 5 Hotels in Sun City
boksburg
1 review
“LAST WEEKEND”
3 of 5 stars Reviewed September 18, 2013

Good morning
I was there this past weekend on a company birthday. 13/9/2013 to 15/9/2013
The rooms are adequate. A bit small especially for more than one person in the room. They are not very soundproof. I was in a ground unit and all night I could hear the people upstairs flushing their toilet just about the whole night and the scraping of the dressing table chair. I arrived on the friday afternoon, then at 12.57 on Saturday night my TV goes on automatically and there was a "welcome" for me.....Why only then? And it woke me up. I wasn't impressed.
Breakfast was very nice. Pool bar service not that great. Not what I would expect from a Sun City resort.
regards
Michelle

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ntebi M, Manager at Cabanas, Sun City, responded to this review, September 19, 2013
Dear guest

Thank you for taking time to give a review about your recent stay at Cabanas. We are glad that you chose to stay with us.
.
We at Cabanas, apologises to you for not completely meeting your expectations. These are definitely not the standards we strive for.

We will address all the issues you have mentioned.

Thank you once again

Kind regards

Ntebi Mathope
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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360 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Arezzo, Italy
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 12, 2013

Stayed there 2 nights for a business conference, rooms are a bit basic but very clean and the view is beatiful. A nice place, surrounded by lush gardens, golf courses, a nice lake and all the fancy attractions of the Sun City.
Definitely worth a stay - will be back with children and quite sure they'll love it!

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ntebi M, Manager at Cabanas, Sun City, responded to this review, September 16, 2013
Dear guest

Greetings from Cabanas hotel! Thank you very much for this feedback on your recent stay at our hotel. We are pleased to hear how you enjoyed your stay with us during your conference.

We are looking forward to welcoming you back to Cabanas with your family for your holiday.

Regards

Ntebi Mathope
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London, United Kingdom
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed September 10, 2013

We booked two rooms in August. We were two adults and one teenager. The first rooms allocated were terrible no privacy no light and actually faced a corridor. We moved rooms but they were very basic. Think Ikea type furniture. The breakfasts were a bun fight. We were lucky- we got a table. When we left there were about 30 people queuing for breakfast. The gardens and lake are nice and there are activities for kids from age 3 up to 11. Adults and teenagers don't bother. We would not go back.

Room Tip: Check your room it should have a terrace or a small balcony.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ntebi M, Manager at Cabanas, Sun City, responded to this review, September 12, 2013
Dear guest

We would like to thank you for the feedback on your recent stay. Your comments will help us improve our products in aspects that mentioned. The Cabanas is a family hotel and has a very children friendly environment.

We apologise for the service at our restaurant, Palm Terrace. It is one of the busy restaurants on complex. We will definitely relook at how we can make the experience a good one.


Kind regards

Ntebi Mathope
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Johannesburg, South Africa
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 6, 2013

Rooms are quit small no privacy. Customer service 'zero' all of them show some kind of attitude with weird face expressions. Our room was at one corner really had to walk lot, we request for other room hotel staff without checking just said its full, truth is our entire floor was empty i still dint get to know y they gave us last room when there was rooms available before. Anyways i was here only for two nights as my booking was in Palace of the Lost City.
If you just need a room for sleep over & keep yourself busy in some other activities outside than its a good economical option.
Only thing i loved about this place was Excellent Breakfast. :-)

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ntebi M, Manager at Cabanas, Sun City, responded to this review, September 7, 2013
Dear guest

Thank you for the feedback on your stay. We value the time you took to make us aware of your experience. We apologise for you having a room far on your block. These are not the standards we pride ourselves with.

Your feedback will help us improve in the future. We are pleased that you enjoyed our tasty breakfast.

Kind regards

Ntebi Mathope
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Leicester, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 27, 2013

We have stayed here 5 times & love it is great value for money. Breakfasts are fantastic.It is nicely off the beaten track. The pool is clean and the sun bathing area & views are great. The rooms are adequate. The staff are all very friendley.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ntebi M, Manager at Cabanas, Sun City, responded to this review, August 30, 2013
Dear guest

Greetings from Sun City Cabanas! We would like to thank you for your feedback on your recent stay. It is good to hear how you had an enjoyable holiday with us.

We are pleased to hear that you visit us so many times and every time is a memorable one. We hope to see you soon

Kind regards

Ntebi Mathope
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 20, 2013 via mobile

The room was terrible no privacy,very small, the bath room was in the middle of the room,the room wasn't clean, the floor was dirty and i found a dead cocoroch on the floor and the sink was spotted with black spots...the shower wasnot working and so was the tv remote....even the AC wasn't working propaly and we were very cold .....one thing only that i do like is the food it was very tasty, variable and worth of money. Anyway I'll never come back it was the worest part in our holiday

  • Stayed August 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ntebi M, Manager at Cabanas, Sun City, responded to this review, August 22, 2013
Dear guest


Thank you very much for the feedback on your recent stay. It is with feedback that we better our services and make them perfect.

We apologise sincerely for not meeting your expectations and not delivering a Million Thrills during your stay. These are not the standards we strive for and we will continue to work hard to perfect them.

We are glad that you enjoyed the food at our hotel.


Kind regards


Ntebi Mathope
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Johannesburg
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed August 13, 2013

A group of friends decided to stay at Sun City over the long weekend in August. My husband and I decided to stay for an extra night before the weekend. We booked into the Cabanas as our friends have kids and we felt that the place is kid-friendly and the Sun City Hotel did not have availability. When we got there we were allocated a room that was just shocking. It was open plan with just the toilet enclosed (the sink and shower opened out into the room). It was one of the most depressing, shabby rooms I have ever been in. I wasn't happy at all and asked the manager to move us, even if it meant paying more. At first he indicated that there were no available rooms but then moved us to another room that was exactly the same, but on the ground floor. The room was still not great but at least I didn't feel so caged. However, the pool was being refurbished and the smell from that process was awful and noxious and could be smelt even when the doors were closed. It was so strong that after a while I was battling to breathe and then our throats and eyes began to itch. We then decided that it would be best to check out and go home. We walked up to the reception and asked to check out. At that point, the manager gave us a bigger family room in another wing, where we could not get a smell from the pool. The room was clean but terribly outdated, especially the bathroom, and we had problems with the lights in the bathroom and room. The air conditioner (the only form of heating) was very noisy and the extractors don't work in any of the rooms. The TV also gave us problems - sometimes not switching on.

The breakfast was large but mass produced and not very tasty. The coffee was awful. The staff tried to be helpful, especially the manager on duty - Danny, but overall I feel that the place is very over-rated, possibly because of the access to the entertainment centre and Valley of Waves.

I can't believe that we paid over R2000 per night for those rooms. I could stay in a five star hotel in Johannesburg for less than that. (You can get a superior room at Mount Grace for R2400 and superior room at Montecasino for R1500). But I guess people pay the exorbitant costs because it is Sun City. It is also important to note that there were areas like the pool at the Cabanas and Cascades that were being refurbished, but we were not informed of this when making the booking.

If you want all the action and entertainment of Sun City and don't mind paying a fortune for a shabby, outdated and somewhat dysfunctional room, then go ahead and stay here. If you care about getting value for your money and don't believe in being ripped off - steer clear of this hotel.

  • Stayed August 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ntebi M, Manager at Cabanas, Sun City, responded to this review, August 14, 2013
Dear guest

Thank you for the feedback you have sent to us. We apologise that we never met your expectations. These are not the standards we strive for as Sun City Cabanas.

We have noted your comments and will address them with all involved. The pool is now up and running and apologies for that as we had to upgrade it urgently.

I agree with you that in future you will be informed when making the booking.

Once again thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cabanas, Sun City

Address: Sun City Resort, Sun City 0316, South Africa
Location: South Africa > North-West Province > Sun City
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Sun City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cabanas, Sun City 3*
Number of rooms: 380
Official Description (provided by the hotel):
The refreshing, laid back ambiance of the Cabanas hotel in South Africa is the immediate impression one receives upon welcome. The most relaxed of all the Sun City hotels, the Cabanas offer informal yet comfortable accommodation close to Johannesburg. All rooms offer modern decor and a retro design. Guests can choose between standard and luxury rooms, all are air-conditioned and equipped with flat screen TVs, tea and coffee making facilities, electronic safes and telephones. ... more   less 
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Also Known As:
Cabanas, Sun City Hotel Sun City
Sun City Cabanas
Cabanas Hotel Sun City

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