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“Always a pleasure” 5 of 5 stars
Review of The Cascades Hotel

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The Cascades Hotel
5.0 of 5 Hotel   |   PO Box 7, Sun City 0316, South Africa   |  
Hotel amenities
Ranked #2 of 5 Hotels in Sun City
Roodepoort
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Always a pleasure”
5 of 5 stars Reviewed November 13, 2013

My husband and I stay at the Cascades Hotel at least once a year. This year we were pleasantly surprised by the upgrading of the reception area and the addition of an excellent bar area. What we like about the Cascades Hotel is that it is the most central hotel at Sun City and close to the entertainment area and restaurants. Our room was decorated in a soft green and overlooked the spectacular gardens. The king size bed was very comfortable and the linen white and crisp. The room was serviced twice a day and the staff very friendly. The breakfast room is beautiful and though not as lavish as the breakfast at the Palace Hotel I could not fault the breakfast or the service. The pool area was in excellent condition and again the staff at the pool was friendly. Delicious meals can be ordered by the pool side as well as a wide variety of cocktails. We return every year and have never been disappointed.

Room Tip: I have stayed in many rooms and I really can not fault any of them. The rooms on the higher levels...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at The Cascades Hotel, responded to this review, November 16, 2013
Dear ivanda V

Thanks for the feedback provided.

We are delighted to hear that you always stay with us and again had a great moment!
Once again, thank you so much for the feedback, efforts and wish to welcome you back to The Cascades Hotel.

Most Regards,

Patrick Serakwane, Hotel Manager, The Cascades Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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268 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 7, 2013

The rooms are a little tired but have all the facilities required. Some of the public areas are being refurbished but others are old. All the staff were very helpful - reception, concierge, bar and guys assisting with cars outside. The buffet breakfast was good but the restaurant where it is served is very old fashioned and needs updating.

The pool area is lovely and the food at Santorini was excellent. We ate there three times.

Stayed November 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at The Cascades Hotel, responded to this review, November 16, 2013
Dear tvl2013
Thanks for the feedback provided.
We are delighted to hear that you appreciated staff helpfulness, pools, and food at Santorini and had a great moment!
We have also noted that comment about the rooms and recorded accordingly.
Once again, thank you so much for the feedback, time taken to send to us and wish to welcome you back to The Cascades Hotel.
Most Regards,
Patrick Serakwane, Hotel Manager, The Cascades Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 6, 2013

The staff were very friendly over all the grounds. Our room was huge, much more than we expected, and had a wonderful view! We would love to go back, to relax and enjoy all the different aspects of Sun City.

Room Tip: If you want to watch the sun rise every morning, and you are up early enough, get a room facing the...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at The Cascades Hotel, responded to this review, November 16, 2013
Dear Cayley F
Thanks for the feedback provided.
We are delighted to hear that you appreciated the wonderful view from your room, the size of the room, staff friendliness and had a great moment!
Once again, thank you so much for the feedback, time taken to send to us and wish to welcome you back to The Cascades Hotel.
Most Regards,
Patrick Serakwane, Hotel Manager, The Cascades Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abergele, United Kingdom
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 2, 2013

What a fantastic place this is. I have had the good fortune to have been twice and would love to go again. The staff are quite friendly and there is plenty to do on the resort. I loved the whole relaxed atmosphere about the place.
The casinos are looking just a little old now but still to a satisfactory standard.

Room Tip: Make sure you lock your windows or the baboons will get in
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at The Cascades Hotel, responded to this review, November 16, 2013
Dear Wayne C
Thanks for the feedback provided.
We are delighted to hear that you appreciated the view from your room during your stay with us and had a great moment!
Once again, thank you so much for the feedback, time taken to send to us and wish to welcome you back to The Cascades Hotel.
Most Regards,
Patrick Serakwane, Hotel Manager, The Cascades Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 30, 2013

Hotel room was great. We had 301. Breakfast was great and service attentive and efficient. Not sure it's the Cascades fault but having lawnmowers edge trimmers etc running before 6am in the morning is not welcome . Sun City needs to tell their gardening crew that guests are still sleeping at 6

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at The Cascades Hotel, responded to this review, November 16, 2013
Dear Alan M

Thanks for the feedback provided.

We are delighted to hear that you appreciated our room, breakfast and service – Much obliged!
As for the lawnmowers, we have addressed the matter accordingly to avoid reoccurrence.
Once again, thank you so much for the feedback and time taken to send to us.

Most Regards,
Patrick Serakwane, Hotel Manager, The Cascades Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 30, 2013

Stayed over for 2 nights mid Oct. Hotel was having some renovation works. The coffeehouse serves breakfast only. The room furnishings were rather old. Nothing very memorable about the stay or Sun City itself. Okay for short stay.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at The Cascades Hotel, responded to this review, November 16, 2013
Dear calaislily

Thanks for the feedback provided – much appreciated.
We have noted the comment regarding the renovation that was taking place during your stay.
We are happy to advise that the lobby’s renovation is complete, open and working
Once again, thank you so much for the feedback and time taken to send to us.

Most Regards,

Patrick Serakwane, Hotel Manager, The Cascades Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 20, 2013

My wife and I spent the last 2 days of our SA Vacation at Sun City staying at The Cascades Hotel. We very not at all happy with the quality of accommodation. The room was small and felt dark with the choice of interiors and the carpet. There was repair work going on hence the hotel had just a reception and no lobby at all. WiFi was complementary but the signal never reached into the room. The only good part about the property was its location in the center of the complex to visit the Casino, Entertainment Complex or the Wave Pool. The service at the reception was not upto the mark and felt rude at times and also the concierge had just one person and people had to wait their turn sometimes for long.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Patrick S, Manager at The Cascades Hotel, responded to this review, November 16, 2013
Dear JeetFuria
Thank you for the feedback provided – much appreciated.
We have noted the comment regarding the insufficient lighting in the room, the renovation that was taking place during your stay and the concern around staff members.
It is through our guests’ feedback to be aware how we deliver to what we promised. As for the room and staff comment, please note that we have taken these comments seriously and addressed accordingly.
We are happy to advise that the lobby’s renovation is complete and working.
Once again, thank you so much for the feedback and time taken to send to us.
Most Regards,
Patrick Serakwane, Hotel Manager, The Cascades Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cascades Hotel

Address: PO Box 7, Sun City 0316, South Africa
Location: South Africa > North-West Province > Sun City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Sun City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Cascades Hotel 5*
Number of rooms: 243
Official Description (provided by the hotel):
Tumbling water flowing through a tropical forest gives The Cascades hotel in South Africa its name and firmly positions it as one of the most sought-after Sun City accommodation destinations. Experience the romance of the elegant Cascades hotel as you discover the Big 5 in the Pilanesberg Game Reserve or meander underneath the lush forest canopy. Waiting a stone’s throw away from Johannesburg is luxurious accommodation, sophisticated entertainment and the Gary Player Golf Course ... more   less 
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Also Known As:
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades Sun City

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