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“Terrible again” 1 of 5 stars
Review of Safari Lodge Hotel & Convention Centre

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Safari Lodge Hotel & Convention Centre
3.0 of 5 Hotel   |   Donkerhoek Road, Rustenburg 0300, South Africa (Formerly Orion Safari Lodge)   |  
Hotel amenities
Ranked #5 of 11 Hotels in Rustenburg
Bloemfontein, South Africa
Top Contributor
73 reviews 73 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
44 helpful votes 44 helpful votes
“Terrible again”
1 of 5 stars Reviewed July 16, 2013

I cannot believe I let myself be talked into holding a conference here. I was promised we would get the upgraded rooms and it would be a totally different experience for us. I was really disappointed at the quality of the "upgraded" rooms. The rooms were dirty and of a very poor standard. The air conditioning was not working at the conferencing venues and we were told it cannot be fixed. The lunch was not served where we arranged it to be. Management just told us they are sorry lunch cannot be served where we made the booking. Stay away!!

Room Tip: Stay away.
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safari O, Manager at Safari Lodge Hotel & Convention Centre, responded to this review, July 19, 2013
Dear Sir,

Thank you very much for your honest review. We as a management team are solely disappointed that your expectations were not met or exceeded. We have lots of repeat customers and conferencing is the staple of our business. So hearing that your experience was less than perfect is important and vital for us in order for us to track and fix any areas of concern.

We have accelerated our upgrade program and hope that you will give us the opportunity to do better.

Yours sincerely

Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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30 reviews from our community

Traveler rating
    12
    6
    6
    0
    6
See reviews for
7
8
1
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Top Contributor
78 reviews 78 reviews
42 hotel reviews
Reviews in 54 cities Reviews in 54 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed March 23, 2013

Driving in, I thought I'd found the road to the seventies! But step inside reception (and the Kagiso conference centre) and you can see where the upgrade is heading. Lovely balance developing between old and new. Very good breakfast service and warm, friendly staff. Will definitely return and spend a bit more time there. Consider this just above average for now ... but heading in the right direction!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safari O, Manager at Safari Lodge Hotel & Convention Centre, responded to this review, May 27, 2013
Dear Sir/Madam,

Thank you very much for kind and encouraging words.

We hope to see you back at Safari in the near future.

Warmest regards,

Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloemfontein, South Africa
Top Contributor
73 reviews 73 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed October 31, 2012

I cannot believe that this is a 4 star establishment. The room I stayed in was so run down and old I could not believe it. Felt very unsafe in my room as the locks have been tampered with. Bathroom very old and disappointing. Towels very old and 'thin'. I thought it was only my room but my friend had the same experience. When I complained I was told they have better rooms I should in future book the suites that was renovated recently. I am a South African and stay in hotels in SA frequently. Definately overpriced and unacceptable. The breakfast and conferencing facilities was very good. Friendly staff.

Stayed October 2012, traveled on business
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safari O, Manager at Safari Lodge Hotel & Convention Centre, responded to this review, May 27, 2013
Dear Sir/Madam,

Thank you for your review on Safari, Safari is a multi faceted property with many different room configurations dependant on the room type selected and the block requested. We have standard rooms, suites, adjoining rooms etc. Some of our rooms are in the process of being upgraded and some have already been upgraded. The older rooms will be upgraded but as it is an on going upgrade it is best to request a newer room or newer block at time of reservation.

We value your input and take it as constructive criticism and a valuable tool for us to measure our market feedback and customer satisfaction.

We hope to have the opportunity to win back your business.

Sincerely,

Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jhb
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 4, 2012

Soccer tournament venue. Booked in for the weekend. 5 star rates with a disastAr room . 5 people were crammed into an ancient 1 Bedroom and verandah"effort" - Terrible - Stank of stale cigarettes. Shower -above the slipery bath and flimsy shower curtain, flooded the whole bathroom and even ran into the next room, no way of controlling the flow of water onto the floor- had to bath which got a little time consuming when 4 others were in the queue. The water logged door confirmed that we were not the only people to experience this. Toilet had to be turned off at the wall as it leaked and squeeked when open. My 3 children slept in what appeared to be a verandah in earlier times. 2 on a sleeper couch that barely provided any support. For the fees charged you'd expect a decent bed. Food was however acceptable -better than Orion Drakensburg, but they seemed to have a shortage of plates we had to wait on 3 occasions, just for plates. Management only showed their faces at the close of meal times. Security is an issue - on the Saturday night a hole was cut in the fence (a supposed electric fence). Fortunately the guard noticed the attempted "entry" @ 3am - we were woken by their "discussions". To top it all we were contacted after our departure and advised that "housekeeping" had found the hairdryer to be broken - insinuating that we had broken it. We did not even know that one existed and furthermore my wife would never have used it - she has her own. Pitty that"housekeeping" did not notice this the day before as well as the fact that the main light in the "kids verandah" did not work and when they also forgot to replace the soaked and rather old towels (from the previous nights flood). We had to follow up on this. Would we go there again? NO.

  • Stayed June 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safari O, Manager at Safari Lodge Hotel & Convention Centre, responded to this review, May 27, 2013
Dear Sir/Madam,

Unfortunately Safari always gets flooded by bookings when a soccer event is held in Rustenburg. This usually leads to a situation where the prime rooms are sold first. We do however apologise for any inconvenience caused by the hotel and ask that you keep an open mind and allow us an opportunity to win back your business.

Sincerely,

Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paarl
Top Contributor
57 reviews 57 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed December 8, 2011

We had booked as family for the weekend into Safari Lodge. Had expected the quality of facility and rooms as advertised on website as a 4 star establishment. On arrival had been allocated the old dilapidated and run down external rooms which would not even warrant a 1 star rating. The Hotel charged us for the renovated rooms. Only after serious complaint and changing our booking to another hotel did they provide a discount on the price charged. Be careful and ensure you confirm you are allocated a renovated room in the part of the hotel which had been renovated. Also not the best of hotel for a family weekend as the hotel is swamped with conference guests.

Room Tip: Ask for renovated room
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  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed October 8, 2010

THIS WAS ONE OF THE BEST IN A LONG TIME. The atmosphere, the setting, the staff with the most adorable manager and the food all culminated into an outstanding visit to this resort.

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 12, 2010

Despite calling itself a "safari lodge", it is not in a game park - it's just a hotel on the outskirts of town. My room was clean but dingy and poorly lit. Some of the furniture was battered and had seen better days. I agree with previous reviewer about poor security - my room had sliding glass patio doors with a simple catch and no lock. Work was hampered by hotel's poor wi-fi connection.

  • Stayed April 2010, traveled on business
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Safari Lodge Hotel & Convention Centre

Address: Donkerhoek Road, Rustenburg 0300, South Africa (Formerly Orion Safari Lodge)
Location: South Africa > North-West Province > Rustenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Rustenburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Safari Lodge Hotel & Convention Centre 3*
Number of rooms: 131
Official Description (provided by the hotel):
Nestled at the foothills of the Rustenberg Kloof and Magaliesberg Mountains, the Safari Lodge is easily accessible from all the major metropolitan areas of Gauteng. The tranquil and relaxed country setting, together with its central location, makes it an ideal conference venue, or holiday destination, from which to explore the many attractions and natural splendours of the area.The Coach Restaurant offers gourmet dining and is perfectly complimented by the Usutu Restaurant and Cocktail Bar that serves mouth-watering buffets. This country hotel has numerous activities and facilities onsite. The swimming pool and pool bar are the perfect place to relax and unwind after a busy day at a conference, or after enjoying a scenic walk in the Rustenberg Kloof. ... more   less 
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Also Known As:
Orion Safari Hotel Rustenburg

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