I emailed to enquire re prices for a double room for 1 night, Jacque responded very quickly and quoted R850 for a luxury room, R680 for standard and R480 for their annex. I noticed that they had a special advertised on their website R580 for a luxury double, I phoned and equired if this offer was still valid and was told they would honour the special on their standard room. I duly faxed over my credit card details to secure the booking of the room.
Upon arrival after a 9 hour drive from Cape Town, I was told that they had put us in their 'romantic suite' which was a short drive from the main guesthouse. This actually was a 10 minute drive out of town and was infact the annex they had already quoted me R100 less than what they had charged me.
The room was old and tired and obviously didnt get used very oftern, the windows didn't close properly so the room was full of insects and the bathroom drapes were full of dead insects.
If they had been honest from the start then fine but to describe it as their romantic suite when it is infact their cheaper annex out of town is very unfair.
- Official Description (provided by the hotel):
- For luxury accommodation out of this world we proudly give you Moonriver Guesthouse located on the romantic shores of the Orange River. Enjoy a glass of champagne while relaxing in an old Victorian bath and Jacuzzi or witness one of the most breathtaking sunsets from our stretched out wooden decks and feel like royalty even just for a day. ... more less
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