My cousin and I were invited back to visit Protea Hotel The Winkler following our first disastrous experience in March. What a difference! The staff were extremely helpful and friendly and went out of their way to make our stay a memorable one - the food was good, the service was great and it was a real treat to arrive at our rooms to find flowers sprinkled on the covers and a platter of dried fruit, biltong, wine and cooldrink.
Special thanks to the Acting General Manager, Jason Hobbs, who was absolutely amazing and kept in constant contact with me, even following up after our trip. Without his intervention I doubt we would have bothered to return. I sincerely hope our second experience is an example of the new attitude of the hotel and that this was not just for our benefit.
Two small issues: a) the housekeeping staff really need to be trained on how to make a bed. This time around I could see the bed had been made up, but verrrry haphazardly; and b) the dining room had not been swept since dinner the night before and during breakfast a dustpan was left lying in the middle of the dining room.
Also very evident this time around was the presence of security patrolling the premises at regular intervals, which was great for two women travelling alone.
All in all a great trip. Thanks to all concerned and I look forward to my next visit!
- Official Description (provided by the hotel):
- Protea Hotel The Winkler – Your vibey landmark in the Lowveld – Work or Play, the place to stay. Open spaces, African nature at your doorstep and effortless comfort – Protea Hotel The Winkler epitomises the beauty, warmth and tranquility of the unique Mpumalanga province. Facilities available at the hotel include a state of the art conference centre accommodating up to 300 delegates, an on-site paintball course, that can be used for pure fun or team building challenges and for the younger GUESTs a fully equipped Kidz zone. With its ideal location, Protea Hotel The Winkler is a perfect spot from which to explore the beautiful surrounding area which offers attractions like Blyde River Canyon, Sabie Waterfalls and Pilgrim’s Rest. Only 20min drive from the renowned Kruger National Park, 6 kilometres from the White River Golf Course, 8 min drive from the Kruger Mpumalanga Airport and 20 kilometres from Nelspruit, this hotel has a world at its doorstep! ... more less
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- Also Known As:
- Protea Hotel The Winkler White River, South Africa - Mpumalanga