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“Not great!” 2 of 5 stars
Review of Casterbridge Hollow

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Casterbridge Hollow
4.0 of 5 Boutique Hotel   |   Cnr R40 & R538, White River 1240, South Africa   |  
Hotel amenities
Ranked #4 of 9 hotels in White River
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not great!”
2 of 5 stars Reviewed September 22, 2013

Horribly noisy from a wedding at the restaurant opposite our room. Never warned, unhelpful reception. Little sleep and woke up to no water in the hotel. Good breakfast though at the very same restaurant that made the noise!

Stayed September 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlene M, Manager at Casterbridge Hollow, responded to this review, September 24, 2013
We at Casterbridge Hollow would like to apologize for the inconvenience caused by the noise from the wedding and the unforeseen water problem that occurred. I can gladly report that the problem was attended to and sorted as soon as we found out. Thank you for making us aware of the reception situation and we will handle it accordingly.

Hope that we can welcome you back to our Hotel in the future so that we can leave you with a pleasant memory of Casterbridge Hollow.
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84 people have reviewed this hotel

Traveler rating
    30
    32
    7
    10
    5
See reviews for
9
36
4
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • German first
  • Italian first
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English first
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 15, 2013 via mobile

We stayed and held an eveny at Casterbridge during September. The room was spacious and very comfortable and modern with good facilities provided and a good size modern bathroom. The hotel had a magnificent swimming pool surrounded by garden chairs and loungers lovely for lounging around the pool. The hotel is located on the main road, a bit noisy but with the comfortable bed and linen you sleep through it all. The hotel is connected to the Magnolia restaurant where you would have breakfast and dinner. The food was excellent and service very good indeed.
The staff was so helpful and delivered excellent service during our event always ensuring warm drinks and cold drinks.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlene M, Manager at Casterbridge Hollow, responded to this review, September 24, 2013
Thank you KatinkaLeeson for your review.
We at Casterbridge Hollow always strive to keep our guests happy and comfortable.

Hope to welcome you back to our hotel for the next function that you may be planning.
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Johannesburg, South Africa
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 12, 2013

My wife and I stayed two nights at this hotel and found it to be very nice. The room was spacious and very comfortable with good facilities provided and a good size modern bathroom. (the taps were a bit odd being a spray spout which sprayed outside the shallow basin!) The hotel had a magnificent swimming pool surrounded by garden chairs and loungers in a nice garden. The hotel is located on the main road, which made it a bit noisy but not too bad. The hotel is connected to the Magnolia restaurant where you would have breakfast and dinner. The food was excellent and service very good indeed.

Room Tip: Ensure you have a room away from the main road.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Charlene M, Manager at Casterbridge Hollow, responded to this review, October 8, 2013
Dear JeremyC076

Thank you for your kind review. We are very pleased that you enjoyed your stay with us and hope to welcome you back to our Hotel some time in the future. In the mean time, we will see if we can rectify the problem you experienced with the tap.
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1 review
5 of 5 stars Reviewed September 3, 2013 via mobile

Great service. Had a dinner function at the Magnolia, the venue was breathtaking, the food magnificent. It was truly a pleasureable experience. Thank you for a wonderful evening andwwould highly recommend this venue in Nelspruit

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlene M, General Manager at Casterbridge Hollow, responded to this review, October 19, 2013
Evening Thabi01

Thank you for your lovley comments of Magnolia. We are really happy that you enjoyed the food and the venue. We hope to see you again in the near future.

Awaiting you next arrival.
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Bartlett, Tennessee
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 20, 2013

Stayed at Casterbridge on a recent business trip. The hotel was very clean and spacious. The meeting space and accomodations were good. The staff at the hotel went above and beyond to make our stay good.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Charlene M, General Manager at Casterbridge Hollow, responded to this review, October 20, 2013
Dear tntravler_9

Thank you for your kind review. We are very pleased that you had an enjoyable stay at our hotel and would like to welcome you back again, be it for another meeting or leisure.

Safe travels.

Casterbridge Hollow Team
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Paarl, South Africa
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 19, 2013

Recently spent one evening at the hotel with family on route to KNP. The overall appearance of hotel is good, but is certainly more geared to the business traveler. Found the hotel slightly pricy for what it offered.
The family rooms are very spacious and can certainly not fault. Staff are also very friendly and helpful.
Only complaint is the busy highway which runs next to the hotel with constant traffic noise, especially during the night.
Dinner at the restaurant was terrible, only way to describe it. It was a Sunday night and I can only assume the manager and cheff were off duty because the reviews I have read about the restraunt were good.

Hotel does have a nice shopping centre adjacent to it. Overall was not bad, but would think twice about returning, particularly at the rates they charge.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlene M, General Manager at Casterbridge Hollow, responded to this review, October 20, 2013
Dear Kevin M

We are pleased that you enjoyed your stay with us and that you found the family room spacious and to your liking. We are aware of the noise that travels from the road to the rooms and we are busy working on a solution for that.

We hope that you have safe travels in the future and that one day we can welcome you back to our hotel.

Kind Regards,
Casterbridge Hollow Team
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Stellenbosch, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2013

What an experience! Friendly, honest and helpful service. Finishes of the highest quality. Do not look any further.....book this establishment right away! The staff were extremely friendly and are always looking to assist with any queries you may have. The hotel is tucked away behind an adjoining shopping/hotel complex so you must keep a close eye out for the signs. We were in a first floor room.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Casterbridge Hollow

Address: Cnr R40 & R538, White River 1240, South Africa
Location: South Africa > Mpumalanga > White River
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 9 hotels in White River
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Casterbridge Hollow 4*
Official Description (provided by the hotel):
Set amongst the sweet Mango trees of the original Casterbridge Farm...Casterbridge Hollow Boutique Hotel, a mere 15 minute drive from the Kruger Mpumalanga International Airport, is ideal for the business traveller and is a convenient base from which tourists can access Kruger National Park and the Panorama Route.Casterbridge Hollow, Mpumalanga’s first “green hotel”, is a concept that has evolved with great charm, using the simplest and most basic materials. Colours are reminiscent of romantic hillside villages in Provence and Tuscany. It’s contemporary style is enhanced by richly textured baskets, sleek furnishings and designer fabrics featuring proteas and ‘bokkies’ which give the hotel an original handprint and convey its South African roots. Accessories such as wire-work baskets, hand-crafted tiles and decorative light fittings were all made by local artisans. ... more   less 
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Also Known As:
Casterbridge Hollow Hotel White River
Casterbridge Hollow White River, South Africa - Mpumalanga

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