Considering the geographical location of Secunda, The Merchant Hotel is well positioned for someone who wants to appreciate the little there is of nature, yet close to the shopping amenities. Within a walking distance, there is a limited number of restaurants and entertainment facilities (for young ones). In a drive of less than 5 minutes, one can reach the new shopping mall, which has a wide range of stores.
The hotel looks decent and has a style with African attributes. The level of cleanliness is reasonable for the establishment. However, the upkeep seems to be going down because the shower of the room I was allocated had a very poor and unhygienic drainage system – with no bath tub, which could have been an alternative. Upon suggestion to be relocated to another room, the response was that my room was not the only one with such a problem. There is no value for money, if one considers that the full rate is charged for a sub-standard quality of service that the hotel is aware of.