Upon check in we had to wait 5minutes while the receptionist lounged on the couch on her cellphone and we patiently waited to be checked in. When she did eventually notice we were there we were asked if we required an escourt or if we knew the way to the room which in itself is rude as it was our first stay at Loeries Call. We were not helped with luggage at all we struggled along on our own. Upon entering the room there were no lights on in the room to make it feel welcoming, the bed had already been turned down for the night with the chocolates to say good night. While getting ready for my Wedding at the properties Restaurant Orange we required some needle and thread and when we went down to reception at 13h00 in the afternoon the entire establishment (Loeries Call) was locked the only place we could find help was at the Restaurant. When booking a suite for your Honeymoon - getting married on the property they knew this, the least you expect from an establishment of this stature is a turndown and tidy of up your room after you have left, the lack of service in general was extremely dissappointing and unprofessional. I would not recommend Loeries Call to Honeymooners rather spend the time travelling to and from the Venue and receive the service you pay for elsewhere. The only redeeming point about the entire experience was the excellent and top class service we received from Paul, Joanne and their team at Orange Restaurant.
- Official Description (provided by the hotel):
- Loerie's Call is an exclusive five star Guest House perfectly situated in Nelspruit for today's business and leisure traveller. Situated high above Nelspruit with panoramic views of the surrounding Crocodile River Valley. Loerie's Call offers nine private, individually designed and decorated en-suite rooms, set in beautifully landscaped gardens with prolific birdlife. This owner-managed establishment offers a large swimming pool, on-site gourmet restaurant and secure parking. Your first visit to Loerie's Call will certainly not be your last. We look forward to hosting you in the heart of the Mpumalanga Lowveld. ... more less
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