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“Excelent Hotel” 4 of 5 stars
Review of Mercure Nelspruit

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Mercure Nelspruit
3.0 of 5 Hotel   |   Cnr N4 & Graniet Street | PO Box 1556, Nelspruit 1200, South Africa   |  
Hotel amenities
Ranked #7 of 17 hotels in Nelspruit
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98 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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  • French first
  • German first
  • Portuguese first
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English first
Maputo, Mozambique
Top Contributor
63 reviews 63 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 29, 2012

The hotel is excellent for a weekend stay. The rooms are quite spacious and it is very serene.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
48 reviews 48 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 18, 2012

The hotel is fine - very similar to a travel lodge in the UK (or at least the accommodation we stayed in was like that - not in the main section of the hotel). It was clean and comfortable. The air conditioning worked. The balcony hadn't been cleaned in a couple of weeks given the build up of dirt on it. I walked around the room bear foot - and lay on the bed and friends pointed out how dirty my feet were (I'd been wearing shoes that day) so I expect the carpet doesn't get a good going over very often either.

All that said, as a stop over on the way back from Kruger - it was fine. The shopping centre opposite the hotel makes it easy for self catering.

African hotel staff were very friendly and helpful - and made the stay worth while.

The hotel food prices are a bit over the top - but if you can't be bothered to self cater .... you don't have to do the washing up! Rooms have cutlery and crockery for self catering. Recommend the hotel as a rest stop.

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
American in Maputo
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 20, 2012

The Mercure desperately needs some help. It does have some things going for it, such as its location to most things in town and the large TV and couches. Unfortunately they don't live up to the Mercure standard set by other locations.

We stayed here on two different occassions. On the first occassion we were provided a newly renovated room that was spacious and clean. Overall it was a nice visit.

Our second trip we stayed for two nights, and the air con did not work properly during our stay. I was told that they did not have any other rooms to put us in and sorry. No discount was offered at all. Given the very reasonable cost of USD70 we paid, I decided not to make an issue of it.

Our third trip we intended on staying for a week because of medical work in town. My wife was about to deliver our second child so having a comfortable room was key in my decision of where to stay. Between the time we arrived and following the delivery of the baby we had to move rooms three times because the air cons were not working properly and the bed broke while my wife and new born were laying on it. Not ok with that. Furthermore the internet was slow and dodgy - it barely worked. My 3G USB stick was far superior than the wifi in the room that you have to pay for to use.

The staff said they had no power to provide a discount, only the manager, and when i spoke with her she only offered to discount one of our nights by 50% - out of an 8 night stay! I came to respect the Mercure brand from my travels in Europe but this particular property left me with quite a bad taste in our mouths.

We will be staying in B&Bs from now on as this one, large brand, property clearly isn't set up for quality stays.

Room Tip: Make sure you reserve a room in the "2" block as these have been recently renovated with n...
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Pretoria, South Africa
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 29, 2011

I had a great stay at the Mercure Nelspruit. The hotel is convenient for a stop over when travelling between South Africa and Mozambique, or for visiting or doing business in Nelspruit. The new Ilanga Mall is situated directly opposite the hotel. The suites are airconditioned, spacious, clean and modern. There is a convenient kitchenette at the entrance equipped with kitchenware, a microwave, small fridge and a dish washing basin. The lounge area has a comfortable sofa with a large flat screen TV. The hotel also has a pool and a restaurant on site. The suites have a small balcony, overlooking the city. The only proplem I encountered during my stay was a problem with the key card, which didn"t want to open the door. Reception sorted it out quickly. The buffet breakfast offered a good variety of cereals, meats, eggs, etc.

I will definately return to the Mercure Hotel Nelspruit and highly recommend it to others!

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Worcester
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 27, 2011

We used this hotel as a stopover on the way to Kruger and it certainly fitted the bill. Clean, comfortable and spacious. On a par with a travel lodge but nicer. Would certainly stay again if flying from Nelspruit.

  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Mercure Nelspruit

Address: Cnr N4 & Graniet Street | PO Box 1556, Nelspruit 1200, South Africa
Location: South Africa > Mpumalanga > Nelspruit
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 17 hotels in Nelspruit
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mercure Nelspruit 3*
Official Description (provided by the hotel):
The Mercure Nelspruit is situated in the centre of Mpumalanga, 25km away from the Kruger Mpumalanga Intl Airport. It is the ideal location for easy access to the Kruger National Park.104 suites and studios. All suites are fully serviced and equipped witha kitchenette and bathroom with a bath and shower. The hotel invites you to experience the charm of our restaurant and bar. Our tropical gardens, relaxed swimming pool area and guest lounges are the perfect retreat for business and leisure. ... more   less 
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Also Known As:
Mercure Nelspruit Hotel Nelspruit
Nelspruit Hotel

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