I had high hopes for this restaurant, the setting was great (if you can get a seat on the terrace, otherwise inside is a little too bright) and the hippos did arrive, which was a wow factor. I think this restaurant has strong links with the hotel, therefore does not survive on outside bookings, which I was one of.
The menu looked interesting and we had the best greeting ever, the manageress was very polite and really pleasant. However, the food didn't live up to standards. My dining partners steak arrived well done, not rare, even though they made it clear how they wanted it. I took the Ostrich steak, which was a little too complex with lots of flavours on the plate, trying too hard, whereas the raw ingredients should speak for themselves, this made me think that the quality wasn't there.
After returning the steak there was little in the way of regret and this split the dining experience as I had finished my main before a new steak had been brought.
However, the reason for my low score isn't due to the above, anyone can make an error, however, the manager never arrived to apologies and when the bill arrived they had added a 2 extra drinks. There wasn't an issue removing the drinks, but we did expect the manager to arrive to apologies, but instead we were allowed to drift off out of the restaurant without a word begin said.
Considering the other restaurants in the area and the service we were given the 2 stars in justified. I am sure that many people have had great times and food here, but on my visit I was left a little frustrated.
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- Also Known As:
- Hippo Hollow Country Estate Hotel Hazyview
- Hippo Hollow Country Estate Hazyview, South Africa - Mpumalanga