My wife, three year old daughter and I recently attended their 1-1/2 hour elephant encounter program. I found it to be a much better value than I expected. It starts with a visit to the elephant's night quarters. This seems to be padding, although some interesting information was conveyed during the visit it could have been conveyed during the talk.
Next, we attended a short talk about elephant anatomy and behavior, which was more interesting and better presented than I expected. The duration was about right, we learned a lot but the three year old did not get too antsy.
We then took a short walk through the woods to a clearing where the two elephants were brought to meet us. One at a time we had a chance to go up to the elephants and handle them. Trunk, foot pads, tusks, tail, ears, etc. Each part of the elephant was reviewed by the handlers and touched. I've seen hundreds of elephants in Kruger and zoos, but seeing those two animals like that was like seeing elephants for the first time. A shot of adrenaline shoots through you.
Finally, we re-joined the elephants in a larger clearing where we had an opportunity to hold their trunks as we walked a short figure eight track. Walking with these huge animals was more interesting than you would expect.
The staff were professional, knowledgeable and friendly. The encounter guide took many good photos and video with our camera. Tips are appreciated, but they were not obnoxious about it. Highly recommended.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.