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“Feedback” 3 of 5 stars
Review of Shangri-La Country Hotel

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Shangri-La Country Hotel
3.0 of 5 Hotel   |   Eersbewoon Road, Modimolle (Nylstroom) 0510, South Africa (Formerly Protea Hotel Shangri-La)   |  
Hotel amenities
Pretoria
1 review
“Feedback”
3 of 5 stars Reviewed November 18, 2013

Had an enjoyable weekend. Food was excellent but service during the meals was slow. Worse on Sat evening, Fri evening was good.
Sheets in room had holes in, did not find that pleasant. Only 1 x roll toilet paper and the coffee and sugar was not topped - up in the room.

Enjoyed the weekend and will be back but my feeling is that you have to improve on the small things.

Thanks

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel, responded to this review, November 20, 2013
Dear guest, thank you for reviewing our property on Trip Advisor. Your views are important to us as this helps us prioritize our efforts to offer guests the experience they expect. We have put an immense amount of effort into our facilities, standards and service you receive, but ultimately, it all comes down to your experience. The points raised will be investigated and addressed. Please accept our apologies for the unpleasant experience at our establishment. We appreciate all compliments, suggestions and feedback. We look forward to seeing you again soon.
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168 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Modimolle (Nylstroom), South Africa
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 14, 2013

On 25 October we had the Pigeon Racing Club's year end function at Shangri-La. I was quite impressed with everything, Shangri-La is so peaceful. The food was devine (Loved the Creamy Mushroom Soup) and the staff were very friendly and helpful....

Would definitely recommend it

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel, responded to this review, November 20, 2013
Dear guest, thank you for reviewing your event at our establishment on Trip Advisor. With our tranquil setting, close proximity to Modimolle / Bela Bela / N1 highway and our various themes and venues to choose from, Shangri-La Country Hotel is the idea destination for all types of functions and events. We are delighted that your year end function was a huge success. We will pass on your compliments to the chef regarding the creamy mushroom soup. We look forward to welcoming your party back for your next event.
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Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2013

i have to firstly commend all staff that assisted me with my requirements in having my room decorated on my 1st anniversary. i have never seen staff so courteous and helpful that was always willing to go the extra mile to assist. the venue was perfect and everything was all to perfect. i have already recomended this place to all my friends and family and my message to all staff is you guys simply blew us off our feet

Room Tip: executive room
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel, responded to this review, November 20, 2013
Dear guest, we are delighted that you had a magical time at Shangri-La. Our guests' experience is our top priority and we enjoy receiving feedback about your time spent at our establishment. Thank you for the lovey compliments and for taking the time to review us on Trip Advisor.
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Centurion, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 11, 2013

We stayed in the presidential suite and it was fantastic. The only negative aspect was that the jacuzzi did not heat up. The hotel staff was unable to assist us with this. But a beautiful hotel with great food and service.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel, responded to this review, November 13, 2013
Thank you for posting on Trip Advisor about your experience at Shangri-La. We are delighted that you enjoyed your stay at our establishment. Our apologies for the unpleasant experience with the Jacuzzi. We have tested the unit and have confirmed that it is in working order, but it unfortunately took a while in order for it to heat up. We apologize that the unit was not heating up in time for you to enjoy its benefits. We'll ensure that the unit is heated in advance for all future guests to enjoy the hot bubbling water of the Jacuzzi in our Presidential Suite. Again, thank you for taking the time to review your stay and we look forward to seeing you again soon.
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Johannesburg, South Africa
1 review
5 of 5 stars Reviewed November 8, 2013

My first trip here was magic but who new you could improve on perfection.This time a group of friends and I decided to escape the Rat Race that is JHB and come up for the wine tasting weekend they offered. Greatest Idea I have had in a long time. The perfect getaway for a short weekend, The wine tasting was fabulous thanks to a great staff including Joey, The head Chef and the guys from the Winery. My Friends and I will definitely go again and advise anyone that likes good food and wine and a slice of heaven should try it.

Room Tip: All the units used by us were great
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel, responded to this review, November 11, 2013
Thank you for your review of our recent wine tasting event. We are humbled by your kind words and delighted that you enjoyed your stay, the food and the wine. We look forward to seeing you again soon. Our last wine tasting event for 2013 is Saturday 16 November with Durbanville Hills. Be sure to join us for yet another spectacular occasion.
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jhb
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 7, 2013

It was a 1st time that me and my friends decide to spend tme outside Jobourg.
And It was a great time we had. Shangri-la stuff is very very friendly. I thought the 4 loud noisy girl we were would upset them in a way , as the setup is for tranquillity. But nooooooo, they we were very friendly and partaking our jokes.
The place is cool, calm and lovely. The maintenance and room services are also on spot.

Already recommendated it to many people

Thank you for the great service and may you expand even more.

Room Tip: the Rooms we were in were spacious and comfortable. did not have a chance to visit the other rooms...
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel, responded to this review, November 11, 2013
Thank you for venturing outside the Gauteng borders to discover our jewel in the Waterberg, just 1.5 hours north of Johannesburg. Shangri-La is a piece of paradise for young and old, and we are thrilled to hear that you enjoyed your time with us. We look forward to seeing your group of friends again in the nearby future. Thank you for taking the time to review our property.
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Nylstroom, Limpopo, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2013

We book for the wine tasting evening Groote Post Wineyards event held at Shangri-La on the 2 November, it was Fabulous. The food was outstanding as well as the service. Thank you Jackson, Andrew and William for the great service!! A special word of thanks to Joey for a fantastic evening, we enjoy it so mutch. We will see you again soon!!! Sonette Ebersohn

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South O, Guest Relations Manager at Shangri-La Country Hotel, responded to this review, November 11, 2013
Dear guest, thank you for your post on Trip Advisor. We are delighted that you enjoyed our first Wine Tasting event of November. We are pleased to announce that our next event will be taking place on Saturday 16 November with Durbanville Hills. Thank you for your compliments. We will be sharing your letter with the team, who I'm sure will be thrilled.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Shangri-La Country Hotel

Address: Eersbewoon Road, Modimolle (Nylstroom) 0510, South Africa (Formerly Protea Hotel Shangri-La)
Location: South Africa > Limpopo Province > Modimolle (Nylstroom)
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Modimolle (Nylstroom)
Price Range (Based on Average Rates): $
Hotel Class:3 star — Shangri-La Country Hotel 3*
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