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“Dumpy” 1 of 5 stars
Review of Royal Inn

Royal Inn
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Royal Inn
2.0 of 5 Hotel   |   2190 Birch Square, Lake Havasu City, AZ 86403 (Formerly Sand Castle Lakeview)   |  
Hotel amenities
Ranked #23 of 24 Hotels in Lake Havasu City
Poulsbo
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Dumpy”
1 of 5 stars Reviewed November 12, 2012

We usually look at TripAdvisor before booking our hotels, but did not do so this time. Our mistake. We booked this motel on line after reading that it was refurbished and refreshed. I am not sure what has been done to do so, but we found this to be the worst motel we have ever stayed in. When we arrived the young woman behind the counter was very friendly and called us by name. When we asked how she knew our name, she said that only three people had booked a room and we were the third ones to come in - that should have been a clear sign. When we drove up to the room we spotted several outdoor chairs that had torn and worn upholstery. There were a few couples sitting around drinking beer. As we entered the the room we found that is was mostly clean with a small microwave and refridge. However, there was NO 24 hour office staff, NO hairdryer, NO clothes hangers, NO Do not Disturb sign, NO telephone book, NO coffee, NO clock, NO curtains (only cheap blinds that let in the sun). Additionally there was only one set of towels; the deadbolt did not work and there were no additional security locks; the TV was very small and emitted a high pitched buzz; and the internet was very slow. Throughout our stay there were people partying in the parking lot and playing loud music. We were told by some locals that this motel is in a very bad part of town. There are many decent looking motels in Lake Havasu City that are almost as cheap and provide breakfast. Our advice is to stay at one of them. DO NOT STAY AT THE SAND CASTLE.

Room Tip: Not at this motel!
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  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank Kathleen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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7 reviews from our community

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Hutchinson, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2011

my daughter and i were traveling and stopped a this hotel to stay for the night. we received our room and a very friendly manner, and when we got to out room it was very warm, i called the front desk and told them the problem and they upgraded my daughter and i to a suite with a kitchen. i was very inpressed with the kind service here and will deffently being staying there when we take our next vacation

  • Stayed July 2011, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ashleygood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 8, 2011

They did not have my reservation, they also did not upgrade the room like that said that would of, and they did bot give me my money back like that said that would of. We waited till 2am outside for our room. This was the worst hotel and worst service ever! Will never stay here again!!!!

  • Stayed June 2011
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank Court173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Lake Havasu City hotels

Rancho Cucamonga, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 8, 2011

called to make sure they had my reservation and they did not, they said they would upgrade my room and have it ready when i get there. there hours laster NONE of this happened! we got there and waited out side for someone for over an hour, then we were told to drive to a different hotel to get out room keys. the lady still didn't have our room ready so we had to wait another hour outside until 2am! once we got the room it was dirty and we had to wait for the lady to clean it, they told us we would get at least half of our money back if not all of it, and we only got 25$ back! this was the worst experience and the worst hotel ever!
I DO NOTTTT RECOMMEND ANYONE TO STAY HERE, DONT WAIST YOUR MONEY, JUST STAY SOMEWHERE ELSE!!!!!

  • Stayed June 2011, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank 32940Court123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 16, 2010

We had to change travel plans at the last minute and they were completely understanding and flexible. The location was perfect for us, and we took full advantage of the pool. There's lawn chairs, umbrellas, and tables out by the BBQ grill by the pool and a grocery store across the street, so you don't have to eat out the whole time; but the Mexican place right next door is great too. The staff was the best part, from the super nice and helpful cleaning lady to the friendly reception desk staff, to the amazing person who got my e-mail and sent my shirt back to me after I realized I'd left my favorite shirt on accident. It's hard to find places that offer this sort of customer service.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank OnTheRoadAgain1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Royal Inn

Address: 2190 Birch Square, Lake Havasu City, AZ 86403 (Formerly Sand Castle Lakeview)
Location: United States > Arizona > Lake Havasu City
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #23 of 24 Hotels in Lake Havasu City
Price Range (Based on Average Rates):
Hotel Class:2 star — Royal Inn 2*
Number of rooms: 51
Official Description (provided by the hotel):
Standard queens, double queens, king mini suites & 1 bd suites with full kitchens. free wi-fi, RV & boat parking, complimentary coffee in lobby. ... more   less 
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