We come to the Festival every year and stay here as it is next to the park and is super convenient, the staff upgraded us to a suite on the 4th floor again this year, so we have a balcony to sit and view the lake and hear the music. This year we had a problem with the room and after one night asked to be moved. We spoke to Carol at the front desk and she found us a room on the third floor and made every effort to ensure we were taken care of. Great service and that is just another reason we like this hotel.
Excellent staff and accomodations.