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“Hans Merensky Guest Review” 1 of 5 stars
Review of Hans Merensky Hotel & Estate

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Hans Merensky Hotel & Estate
5.0 of 5 Resort   |   Club road | Phalaborwa, Kruger National Park 1390, South Africa   |  
Hotel amenities
Johannesburg, South Africa
1 review
3 helpful votes 3 helpful votes
“Hans Merensky Guest Review”
1 of 5 stars Reviewed January 7, 2013

This was by far the most shocking hotel service and hotel experience we have ever experienced. We were scheduled to stay for 4 nights and left after the first night. The food was awful and the hotel service was unacceptable. We subsequently tried to lodge a complaint after our stay but none of our numerous emails or calls have been responded to. Would not recommend this hotel to anyone.

Room Tip: Don't book at the chalets - even though they are more expensive and apparently "better"...
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Liverpool, England
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed October 15, 2012

We had stayed in this private house on the estate about two years ago. We liked the house very much and booked again. Unfortunately, we had been double booked and we were given an alternative house which was very similar in standard and wasn't an issue. We were only staying for one night's rest after touring Kruger and before going to a private reserve in the same area. When we arrived at the property the alarm went off and we didn't have the code to cancel it. We had the phone number of the maid but didn't have a phone. I went to the main hotel and asked at reception if she had a phone we could use to call the maid to obtain the code or even if she would make a quick call for me. She declined. With that kind of customer service I would never stay at the hotel here!!!!...eventually we asked at the petrol station at the big crossroads and they let us use their phone. Didn't see much wildlife except impala and warthogs and you are actively discouraged from exploring the place unless you pay for one of their golf buggy tours...... the four star rating refers only to the lodge we stayed in.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 29, 2012

Definitely not 4 star at all, lacking: service; provisions; facilities ( especially the hotel rooms) and staff!!

Room Tip: Only go for the self catering units
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cookham Dean, United Kingdom
Top Contributor
122 reviews 122 reviews
19 hotel reviews
Reviews in 43 cities Reviews in 43 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed April 1, 2012

What a stunning place (when you find it as it's a bit out of the way although that's a bonus really). A golf course where the "Beware of crocs and hippos" signs on the golf course were actually serious. Loads of hippos in the lakes, several crocs, giraffes, warthogs and monkeys etc seen on he course.

The hotel was quiet when we were there but the staff were just so lovely. Nothing was too much trouble and they even sang "Happy Birthday" to me at my table. Food superb and decor stunning in all the public areas. A real genius designed this place.

A new General Manager went out of his way to be helpful at every stage and the ranger on site was always happy to discuss the wildlife and arrange some great trips for us (Kruger safari and Olifants river boat safari)

The course was not in manicured condition but that didn't worry us as the greens were good and the wildlife on view just added to the great experience.

My wife adored the spa too.

Definitely recommended and will go back later this year. I did see the comment about the almost empty pro shop which was correct when we were there and was surprising as the sales potential of logo shirts etc is huge.

Room Tip: Try for an updated one with flat screen TV etc
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxfordshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 17, 2012

We are two of the lucky few to have experienced the lifestyle getaway of Phalaborwa, the gateway to the Kruger National Park, which is just a short drive from this wonderful hotel...We enjoyed a truly wonderful south african welcome,upon our arrival, and our stay was that of pure enjoyment and relaxation, just to lie by the pool and the staff always willing to offer you service from the bar etc, all the staff were friendly and management could not do enough to be of assistance when we needed anything either...This is the ideal place to stay when in Phalaborwa and i would stay there again and not think to look elswhere.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 28, 2011

Hans Merensky estate has been built on grand scale, and the number of hotel rooms continues to expand. However, having been there several times, I note that many areas of the construction have not progressed much in several years - for example there is supposed to be a gym and a big outdoor swimming pool but both have been in disrepair for many years.
The golf course is excellent, and the estate is a spectacular experience (one can go looking at game including giraffes, impala, hippo and crocodile from your golf buggy around the golf course).
However, it appears that they are not getting enough business, and therefore quality of various facilities varies a lot, and maintenance is not always prompt. Service can also be quite mixed.
Go, but with low-ish expectations, and enjoy it as a rustic bush experience with touches of grandeur.

Room Tip: Take the lodges, not the hotel rooms...
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  • Stayed October 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, Massachusetts
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed May 13, 2011

It's like a ghost town. No one was staying there. There were cob webs everywhere. The heat in our room didn't work. We didn't even want the room to be cleaned for fear that we would be robbed. Nobody was friendly or helpful. The internet was down for the entire stay. The pro shop was completely empty. There is nothing to eat on the menu. There is no safe in the room. There is no spa at all! The pool was very dirty, like a sandy bottom almost. It's not the luxury resort we were sold. It's terrible and unsafe. This is the first time I've ever felt the urge to write a review because it was so awful.

  • Stayed May 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hans Merensky Hotel & Estate

Address: Club road | Phalaborwa, Kruger National Park 1390, South Africa
Location: South Africa > Kruger National Park
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #13 of 14 hotels in Kruger National Park
Hotel Class:5 star — Hans Merensky Hotel & Estate 5*

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