We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Clearly No Management!” 1 of 5 stars
Review of Shishangeni Private Lodge

Save Saved
You added Shishangeni Private Lodge to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Shishangeni Private Lodge
3.0 of 5 Lodge   |   Southern Kruger Park | south-eastern section, bordering Crocodile River to the south and Mozambique in the east, Kruger National Park 1340, South Africa   |  
Hotel amenities
Cape Town Central, South Africa
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Clearly No Management!”
1 of 5 stars Reviewed June 26, 2013

We had the very unfortunate experience to spend a night in your lodge and be totally ripped off to say the least - R2630 per single for a bed and Double R3600, dinner and breakfast - and no games drives and when requested that this was a rip-off and the rate should be adjusted because no game drives were done - blank stares was the answer! (Sthe Thembi) Their was not management at the lodge and nobody cared - only Khethekuhle who served us our meals is worthy of being in the hospitality industry.

To name a few critical negatives
-The aircon did not work in room 4 and guests needed to move to room 2 at 9.30pm when someone had supposedly gone to room 4 to fix the aircon and confirmed it worked when it didn't
-Room 2 no water
-Toilet in room 3 ran all night - guests are asked to conserve water but clearly this goes for no one else!
-The rooms overall were far from clean!
-Big sliding doors in dining room could not be closed as they were broken and we as guests had to freeze!
-The shower was blocked in room 3 + 4
-A smaller door in lounge are also could not be closed properly and cold wind blew in.
- when the switchboard called to request details of ownership and General Management you are put on hold indefinitely - tried 3 times!

How can the exorbitant rates be justified when you are not even at 2 Star level but charge 5 star rates. What a complete rip-off.

  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeyChainHospitality, Management at Shishangeni Private Lodge, responded to this review, July 11, 2013
We are extremely sorry that you experienced these discomforts during your stay at the Lodge, this is not what we are trying to give our valued clients.

As far as the rates and the inclusive elements, I would like to clarify the issues raised, the rates are all inclusive, and therefore include - Accommodation, Breakfast, Lunch and Dinner, plus 2 Game Drives per night stay. As an inclusive rate, if someone chooses not to have any of these elements, say Dinner for instance, these are not refundable as is the normal practice throughout the industry.

As far as the Game Drives go, these depart every evening at 6pm and every morning at 6am. Usually on the day of arrival, the guest arrives during the day, has the evening drive and then the morning drive the next day before departure. If the guest arrives after the departure of the drive,or chooses not to partake, this unfortunately is not the responsibility of the lodge and no refunds can be given.

On the maintenance issues at the property, again we apologize for the negative issues experienced, but we well into a full refurbishment program, costing several million rands, and we have installed a new management team to drive the product and experience for our guests, which has substantially enhanced the product.

We do hope that you will do a follow up trip to experience the true product.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

114 people have reviewed this hotel

Traveler rating
    52
    39
    12
    6
    5
See reviews for
26
56
3
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Bangalore, India
Top Contributor
64 reviews 64 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed June 20, 2013

Game drives are the highlight of our entire SA trip and we were waiting for this part of trip! First about Shishangeni... we stayed in 13th cottage. The path way walks in clear sky is just an experience of it's own. We loved the cottage at the first sight itself! Very spacious and clean. Full of privacy! The open shower and tub is a unique experience! A chocolate kept on the bed is really sweet! Rooms are cleaned twice every day! Each room has a big sit out with nice chair! This place is really amazing to stay relax and enjoy the serene nature....

Next game drives, real feel of Africa is on these safaris!! Wow! Rhinos, Winder beasts, warthogs, Zebras, giraffes, Hippos, Elephants and a Lion... we spotted them all! Apart from big ones there are so many Kadus,Impalas.. .they are all so very beautiful and they come so near to Jeep!! It's truly amazing experience! This is the best place for game drives!

Food: Nice variety of food. They cater all kinds of people.. Loved their chocolate mousse Their camp fire place is also nice...

Do swim in the pool... it's truly refreshing...

Enjoy game drives and sit back and relax rest of the time in sit outs with a book!

This place is the most memorable place in our trip! Thank you all of you guys for the wonderful service!

Room Tip: If you have older people travelling with you chose a room closer to main building. Higher the room n...
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeyChainHospitality, Management at Shishangeni Private Lodge, responded to this review, July 3, 2013
We are glad you enjoyed your stay at Shishangeni and had a memorable experience with us.
Since you enjoyed the game drives so much, we will be doing walking safaris shortly, so visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 17, 2013

It was our Honeymoon.

First time in SA, first Safari, knowing nothing about it or expecting anything...

Talking first about the little things that could be improved,
- one lady from the desk was very cold and even rude globally and esp. when we needed a hand with a phone call. It's only one person and the rest of the staff was Wonderful. Making her smile could make the service experience perfect.
- the internet was down when we stayed, hope it's fixed now. (nota : you, usually, don't need @ in such places...)

Otherwise, the Chalet was great! We enjoyed the terrace, the outside shower is amazing, the beds very comfortable. We loved finding our chalet made up each time we got off the night game drive.

The restaurant is great! Congrats to the chef with menus between local food and European tastes. We loved esp. the breakfasts and the Braais !

THE MOST AMAZING THING is the Game! We experienced two perfect Rangers (Sofiso and Keneth, in a different style) funny, clever, amazingly good to find the animals, they both gave us the feeling of being invited by the Bush and its inhabitants... They don't hesitate to go off the road to see them very very close. The explanations and the jokes of the rangers are fabulous. We loved the morning calls; the bush breaks during the game; the all atmosphere of it. We've seen all of the big 5 and almost the entire extended list.

You want the perfect Game Drive experience and a very good place to stay (on the way to be excellent I’m very sure), Here is THE place, affordable.

M&I from Paris.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeyChainHospitality, Management at Shishangeni Private Lodge, responded to this review, June 20, 2013
We are privileged that you spent your honeymoon with us.. Thank you for your constructive review. We are glad you enjoyed your stay, and especiall the wildlife at Shishangeni.

Keychain Hospitality has recently taken over the management of Shishangeni and we will take your comments into serious consideration. We are happy to inform you that the internet wireless has been updated, and I'm sure when you next visit, all the staff will have smiles on their faces :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 14, 2013

We stayed here at the end of our 2 week tour through South Africa and I could not imagine a better way to end our vacation. The staff was the friendliest we encountered in a country full of friendly people. It's a very short, very easy drive from the Crocodile Bridge gate and a longer, but more interesting drive from the Skukuza camp near the Paul Kruger Gate. Upon arrival, we were met with refreshing welcome drinks, served lunch, and then shown to our (amazing!) room. After a shower and nap in the biggest most comfortable bed I've ever had the pleasure of sleeping in, we met back at the main lodge for tea and the afternoon safari. Our guide was very knowledgeable and very entertaining. We learned a lot and had a great time! We made a stop out in the bush to watch the sun set with a few (complimentary) drinks. After some night time game viewing we headed back to the lodge for an exceptional dinner. The next morning's game drive didn't disappoint either, and we got to hang out in the bush and enjoy some coffee and cookies. From beginning to end we had a great time at Shishangeni and even considered moving our flights so that we could stay a bit longer. In the event that we ever return to Africa, we will absolutely be returning to Shishangeni!

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeyChainHospitality, Management at Shishangeni Private Lodge, responded to this review, June 20, 2013
We are glad to hear that this was the highlight of your trip. Thank you posting the lovely photographs. We hope you can return to Africa, and especially Shishangeni soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pattukkoottai,tamilnadu state
Top Contributor
62 reviews 62 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed May 9, 2013

we were lodged in a private lodge with a quaint name ,Shishangeni , within the game reserve , near the crocodile bridge.The overall decor is reminiscent of the British colonial style hunting lodges. There are about 22 cottages with their own passages leading to them. Almost all are similar, of the suite type with a large bedroom with a huge 4 poster bed swathed in mosquito curtains with a small ante-dressing room , and an adjoining bath and washroom and a shower outside the bathroom in the open!The bedroom opens out into a wooden porch type balcony with large old trees providing shade -and sometimes sheltering baboons too. After providing us hot cofee/tea, the game drives started very early in the morning with daybreak, and in the afternoons extending into the evenings till dusk.The rangers drawn from the indigenous population of the game reserve, ,also functioning as our jeep drivers and guides, were very courteous, knowledeable with a very keen eye for spotting the animals,birds etc. All the meals were provided in the lodge, the staff being very courteous and helpful. There is also library, a small museum,conference room an an enclosed open space for night buffets under the clear african sky with a campfire! There is also a small swimming pool with cool waters.
Had an enjoyable experience staying in this lodge.

Room Tip: though all the rooms are similar. rooms numbering 10 and above are way far back . Choose rooms near...
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeyChainHospitality, Management at Shishangeni Private Lodge, responded to this review, June 20, 2013
Thank you for your wonderful and accurate description of Shishangeni, and for posting the photographs. We hope to see you return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed April 4, 2013

The safe in our room was opened by someone from the hotel staff using the hotel's master key, and in excess of $1000 was stolen from the safe. Obviously we complained to the hotel management, but nothing was done in response to our complaint and we have heard nothing at all from the property owners in regards to the theft. We expected the room safe to be secure from theft, but evidently the hotel does not keep watch over the key that opens the room safes. Our trip was significantly impaired by the theft, and we'll never return to this location again. If you do stay here, don't think that items put into the room safe will be there when you return to your room.

Room Tip: Stay someplace else. Do not stay here.
See more room tips
  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeyChainHospitality, Management at Shishangeni Private Lodge, responded to this review, July 3, 2013
We sincerely apologize for your unfortunate incident at Shishangeni. An investigation has been opened and we will let you know the outcome of the findings.

Please note that Keychain Hospitality has recently taken over the management of Shishangeni and have recently employed a new General Manager. We take incidents like this very seriously and assure you this incident will be resolved.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campinas, SP
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 6, 2013

Very comfortable room, not meant for 3 but it worked out fine. Taking a hot shower outside under a fantastic stary African sky is fantastic!
And getting up at 5 isn't easy but the drives are great. Did indeed see the Big 5 in a two day stay. Food is very good, but one should get to the meals early to guaranty finding the full variety. The only set back is the lack of information. There could be a better greating explaning how things work and the times for meals, and that there is paid wireless...
Staff is very welcoming and ready to help. We loced our stay. Monkeys and all!

Room Tip: The rooms are spread out, if walking 5 to 10 min to your room is a problem (handicap), get a room be...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeyChainHospitality, Management at Shishangeni Private Lodge, responded to this review, June 20, 2013
We are glad you enjoyed your stay at Shishangeni, and that you managed to spot the Big 5.

Thank you for your constructive comments. Keychain Hospitality has recently taken over the management of Shishangeni and will be sure to take your comments into consideration.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Shishangeni Private Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shishangeni Private Lodge

Address: Southern Kruger Park | south-eastern section, bordering Crocodile River to the south and Mozambique in the east, Kruger National Park 1340, South Africa
Location: South Africa > Kruger National Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #93 of 138 Specialty lodging in Kruger National Park
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Shishangeni Private Lodge 3*
Official Description (provided by the hotel):
There is a place in Africa where legends are bornShishangeni comprises of three camps to choose from Shishangeni Private Lodge, Camp Shonga and Camp Shawu. Each of the three adding a different experience to the visitor. The Lodge offers big five game viewing, superior service, excellent cuisine, and the best accommodation in Southern Africa. The emphasis of all three of our camps is on nature without losing the luxury and superior service our guests are accustomed to. We are striving to create the optimum balance between people and their environments, while having an absolute minimal impact on the neighbouring habitat. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Tingo, Travelocity and Otel so you can book your Shishangeni Private Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Shishangeni Private Lodge, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.