As a South African couple returning for a short break we were pleasantly looking forward to a comfortable stay at the Protea waterfront hotel. What a mistake...
This must be the most incompetent and badly managed hotel we have ever stayed in both locally and abroad. The attitude of the staff and state of the hotel leaves something to be desired.
Everything from the functionality in the room ( toilet, tv, lights ) was either damaged or broken at some point during our stay. The rooms were half cleaned, bed linen not changed in the week and the room never available before 15h00 in the afternoon....
The top point was the three man airconditioner maintenance team that arrived in our room to remove the a/c and carry out the " routine maintenance". Normally these maintenance tasks are scheduled when there are "not" guests staying in the room????
In conclusion a terrible experience and not recommendable at all..
