My wife and I spent an evening at the Hotel Izulu recently, to celebrate our third wedding anniversary. We have both been fortunate to travel extensively, and have stayed in 5 Star Hotels before, so we had a very clear idea in our minds of what our experience would be like. And based on the price we were paying, the hotel was certainly charging 5 Star Hotel prices... There were a number of issues with our stay, but two things that I feel are unforgivable (and not what anyone would expect from a 5 Star Hotel) was the fact that the towel given to my wife after a session in the Spa had a huge hole in it (mine was also frayed on the edges). The second issue was the fact there was not a steak knife available (for the steak that I had ordered for dinner). When I challenged the manager on this, her response was "I know, you are not the only person to complain about the fact that we don't have steak knives, but we are working on it". This hotel has fantastic potential, but I'm afraid that it is at very best an average 3 Star at the moment - but charging 5 Star prices for this average experience. I would not recommend this hotel to any of my family, friends or colleagues, and I will never stay there again. A pity, it put a real damper on what should have been a great night away as part of our celebration.
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