Felt the room was cramped for a delux room. Only one small ice tray in lounger bar, when asked on duty person for more another ice tray was produced which reeked of fish and could not be used. When preparing for bed it was discovered that there was no hot water, the person on duty was adamant he had to come and check himself that there was no hot water. I told him he could not as my wife was in her nightie. He said we could shower in another room, I replied if there was still no hot water in the morning we would. A short time later he knocked on the door wanting to check the water, I let him in and he confirmed there was no hot water, I then asked for the number of the manager/ owner and contacted her, she accused me of swearing at the duty person which I never did and was not at all concerned about the water or the fact that the on duty person ( male) was standing in the room while my wife is in her nightie.
Worst experience I have had anywhere in the world, totally spoilt the birthday weekend my wife tried to give me.
- Official Description (provided by the hotel):
- Vetho House is a charming beach front getaway nestled in Ballito along the famous dolphin coast of Kwa Zulu- Natal. Vetho House rooms each open onto a private balcony which boasts unobstructed sea views; allowing our guests the opportunity to enjoy the unforgettable experience of watching dolphins play and feed along the shores. Vetho House offers exceptional comfort and class in our individually decorated luxury rooms which are serviced daily. Vetho House provides perfect accommodation for holiday makers and business travellers alike. ... more less
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