We were due to Check-in to the resort on the 30/08 and checkout on the 01/09. We had requested an confirmed an early check in.on arrival we ended up waiting 2.5hrs before we could be put into a room and eventually checked in at the standard check in time. Further to that we paid for our stay in full on check in. We were told that the balance,being expenses during our stay, could be settled at check out. On check out the lady at the front desk insisted we pay the entire bill again!! We requested that she check for our payment docs to be found and were told they can't! We were advised to pay and when they reconciled they'd refund us if the money was actually paid out twice.I called the credit manager on the 10/09 to request a refund.. It is now the 13/09 and after many people promising to contact me I have had NO resolution to this!! Fairmont seems comfortable to have funds that don't rightfully belong to them?? What's 'FAIR' about that??? Our room for the stay was only cleaned after we requested it at 12pm the next day! It was finally 'cleaned' at 4pm!!! We could not go into our room for an entire day! Bearing in mind we were away from our room from 10am? The room was pathetically cleaned - literally a bed was made and towels changed. Floors and bathroom not cleaned!! We will surely not recommend or visit this resort again. What a poor mores soon of fairmont we know have and def not worth the exorbitant cost!!
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Despegar.com and Tingo so you can book your Fairmont Zimbali Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairmont Zimbali Hotel Ballito