We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not going back to try again ...” 1 of 5 stars
Review of Cocomo Restaurant

Cocomo Restaurant
197 George Rd., Wilderness 6560, South Africa
+27 44 877 0808
Website
Improve this listing
Ranked #7 of 23 Restaurants in Wilderness
Certificate of Excellence 2014
Price range: $4 - $17
More restaurant details
Restaurant details
Dining options: Breakfast, Dinner, Delivery, Late Night, Reservations
Description: Cocomo Restaurant is situated in the centre of a beautiful village called Wilderness - the heart of the Garden Route. Cocomo as a unique thematic embellishment drew inspiration directly from the spectacular beauty of our natural surroundings and setting it provides for the local residents, national and international travellers alike. This concept restaurant truly captures the tropical sentiment ideal for optimum relaxation, an intimate haven ideal to share and enjoy the pleasures of life. At Cocomo Restaurant visitors are able to experience an eclectic mix of tropical village lifestyle and flavourful cuisine, reflecting the dynamic aesthetic of Wilderness, its unspoiled beauty and the vibrant colourful atmosphere created by its people. Cocomo is inspired by our passion and appreciation for places that reflect a lively, relaxed and festive spirit all year around, providing a distinct atmosphere while offering tropical fusion foods, exceptional Illy coffee and of course some of the finest South African wine. Local artists also often enjoy performing at Cocomo due to the idyllic environment incomparable for musical entertainment and joyous get-togethers. Cocomo is very popular and alluring to the public in its warm, friendly, relaxed, cozy and visually pleasing nature. It further lends itself to a focused approach in cherished relations with customers, providing affordable products of high quality and fine presentation, paired with outstanding service in our strive towards realizing customer satisfaction every time.
Port Elizabeth, South Africa
Senior Reviewer
7 reviews 7 reviews
5 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Not going back to try again ...”
1 of 5 stars Reviewed May 30, 2013

We stayed in Wilderness this past weekend for our anniversary and after checking TA for restaurants thought we would give Cocomo a try on Sunday evening and Sharon Rose was singing live.
We arrived and were seated with a menu, and that was the last service we received for another 10 - 15min or so while manager and waiter discussed intently the R62 error on another patrons bill.
Sharon was being asked to take it off, take it off by a patron who entered completely drunk. The female patron behind us was sitting with her leg over the table, pther patrons hanging on one another trying to dance, all the while lots of shouting and screaming amongst other drunk patrons too.
Still no waiter for even a drink offer, so we got up and left and were followed out by another couple as well. They did not even see us leave.

  • Visited May 2013
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cocomo R, Owner at Cocomo Restaurant, responded to this review, June 5, 2013
Dear guest from Port Elisabeth,
We are really sorry to hear that you had a disappointing experience at Cocomo Restaurant. I must also point out that it is equally disappointing for us. We do work extremely hard and put in a lot of time and energy to ensure that everything runs smoothly.

My managers, staff and I work hard trying to please our guests and obviously did not get it right in your case. I did do a full investigation into your complaints and found that a couple of facts differ from your review. I see no point in arguing or trying to explain how someone with a broken foot might want to keep it in the air or after a customer pays for their bill that they might want to leave for example.

We are not perfect and serving hundreds of guests every day with different expectations and all the variables is a challenge but one we enjoy. We welcome young and old from all over the world and wish every single customer a satisfying experience.

We have discussed your complaints on our weekly managers meeting. My management team assured me of total cooperation to use your review positively to improve Cocomo Restaurant.

Have a great day and from our side you are welcome back any time ;)

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

300 reviews from our community

Visitor rating
    160
    101
    27
    5
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Cape Town
Senior Contributor
26 reviews 26 reviews
12 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Awesome Breakfast”
5 of 5 stars Reviewed May 29, 2013

Amazing decor, beautifully done! The breakfast was super tasty and most importantly, they served a decent cup of coffee. We were only passing through which is unfortunate because I would have loved to go there for dinner, but we'll be back! The staff are friendly and the service good. See you next time!

  • Visited April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey's Bay, Eastern Cape, South Africa
Reviewer
3 reviews 3 reviews
3 restaurant reviews
Reviews in 2 cities Reviews in 2 cities
“Friendliest staff ever!”
5 of 5 stars Reviewed May 16, 2013

Must be the place with the friendliest staff in Wilderness. Makes you feel welcome and at home. Lovely cocktails and food - especially the Morrocan Chicken Strips! Staff know their menu and wine list. Love the live music and warm fires.

  • Visited April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilderness, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Best vibe, awesome cocktails!!”
5 of 5 stars Reviewed May 10, 2013

Just love this place all year through! Summertime lovely cocktails and during winter warm cosy fires outside! Do not miss this when passing through Wilderness!

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
1 review
“Cocomo”
5 of 5 stars Reviewed May 5, 2013

I would stop in at this place even if I wasn't staying over in Wilderness. Great vibe, with good food and fantastic live music!

  • Visited May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Cocomo Restaurant also viewed

Wilderness, Western Cape
 
Wilderness, Western Cape
Wilderness, Western Cape
 

Been to Cocomo Restaurant? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Cocomo Restaurant, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.