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“Best hotel experience ever” 5 of 5 stars
Review of The Oyster Box

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The Oyster Box
5.0 of 5 Hotel   |   2 Lighthouse Road, Umhlanga Rocks 4319, South Africa   |  
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Hotel amenities
Special Offer
4 nights for 3
Ranked #2 of 18 Hotels in Umhlanga Rocks
fakenham
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Best hotel experience ever”
5 of 5 stars Reviewed February 14, 2013

From the moment we stepped thru the door we experienced superb hospitality, attentive and professional without being overbearing. Room was superb , waking up to a view of the Indian Ocean and lighthouse.Breakfast was an event! Smiling chefs on hand to serve up a wide range of favourites. Spa treatment was best ever in a hotel.The perfect end to our Natal holiday experience

Peter and Jackie
Fakenham Norfolk England

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 22, 2013
Dear Guest,

Thank you for taking the time to provide feedback following your stay at The Oyster Box.

I am absolutely delighted that you were blown away by the attentive and professional staff, the room with ocean view, not forgetting the restaurants and award winning Spa.

I look forward to welcoming you back in the not-too-distant future.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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717 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Cape Town Central, South Africa
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 10, 2013

We stayed in The Oyster Box when we got engaged 11 years ago (prior to its refurb) and I decided to surprise my wife with a "one night splash" for our 10th wedding anniversary.

It certainly is a five star hotel, and although pricey, if you can afford it, it certainly is worth the extra money. The location is excellent - right on the beach behind the Umhlanga Lighthouse and from the pool terrace it is a nice view if you look across the pool's infinity edge onto the ocean - very relaxing. Especially when sipping a poolside cocktail.

We received a complimentary upgrade to a luxury suite - thank you for the nice touch! The room was tastefully decorated with a HUGE balcony overlooking the ocean. Make sure you order in-room breakfast on the balcony. A huge spoil.

Service was great allround - we left a wallet the room when we checked out and only realized this when we tried checking in at the airport. Phoned the hotel and voila - wallet (with all contents) was delivered to us half an hour later at the airport. 5 star service from a 5 star hotel - thanks again!

Looking forward to visit you in future again.

Room Tip: Make sure you get a seaside view - its is worth the extra money!
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 19, 2013
Dear Guest,

Thank you for taking the time to provide feedback on your 10th Wedding Anniversary stay at The Oyster Box.

I am absolutely delighted to hear that you thoroughly enjoyed yourselves, in particular, the infinity pool with glorious relaxing views, together with the delicious in-room breakfast on the HUGE balcony overlooking the ocean.

It is my wish that you will return often to celebrate special moments.

I look forward to welcoming you back soon.

Kind regards,

Wayne Coetzer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fenstanton, United Kingdom
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 9, 2013

I have to say the hotel came as a bit of shock having spent the last few nights in a real beach hideaway up on the Mozambique border. We were greeted by colonial costumed staff who removed the bags, parked the car and handed us a glass of champagne as we checked-in. The whole experience reminded me of the Indian Raj. This is really good hotel of the highest standards with excellent staff and fabulous food. The hotel stacks up against some of the best places we have stayed in the World and I don't often say that. Breakfast was a true banquet enjoyed on the terrace overlooking the sea. Our room lacked for nothing, although it was slightly on the small size, but I am being picky here. We choose to eat dinner out in one the areas many good restaurants. The booking was handled efficiently by the hotel who even offered their driver to take us there and back. My only disappointment is, that it is unlikely we will ever be back in Durban to enjoy the Oyster Box again - shame!

Room Tip: Always ask for a sea view room as the view is great
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wayne020, General Manager at The Oyster Box, responded to this review, February 13, 2013
Dear Guest

Thank you for taking the time to post a review.

I was delighted that you enjoyed so many of the wonderful fascilities in the Hotel.

The Ocean Terrace is a beautiful setting, i am glad you were able to enjoy breakfast over looking the Indian Ocean.

Thank you for staying with us at The Oyster Box, I look forward to welcoming you back in the near future.


Kind regards

Wayne Coetzer
General Manager
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Pietermaritzburg
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 6, 2013

The Oyster Box Hotel has a soul and that is why I love staying there and organising events there. This week’s ‘Sunday Breakfast Club’ far exceeded everyone’s expectations (including mine!) As the organiser, I found the OBH team more than ‘went the extra mile’. The beautiful surroundings, excellent service and delicious food set the scene for the speaker, ‘JvB’. I highly commend the General Manager, Wayne Coetzer and his team for consistently meeting the highest standards.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 7, 2013
Dear Mrs. Eckstein,

Thank you for taking the time to provide feedback following your recent stay at The Oyster Box.

I am delighted to hear that you thoroughly enjoy yourselves each and every time you visit the hotel, in particular for the staff, the beautiful surroundings, excellent service and delicious food.

I look forward to welcoming you back soon for yet another memorable stay.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 6, 2013

From momemt we arrived everyone smiled and couldn't help us enough. As many reviews say, everything from service, to rooms, to services and facilities is geared to making the stay a perfect one. We had a room on the ocean side,Bedroom and bathrrom was perfect and I had to photograph everything as this was my ideal layout and setup. [Wriing this makes me want to be there now!] The dining from breakfast, to dinner, to just having a cup of tea was lovely. So convenient to walk from terrace to the beach.
The location is tremendous and it is so relaxing just sitting and looking out at the ocean and watching the ships go by.
I was just sorry we couldn't stay longer.

Room Tip: We had a reat view of the ocean.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 7, 2013
Dear Guest,

Thank you for taking the time to provide feedback following your stay at The Oyster Box.

I am absolutely delighted to hear that your whole stay exceeded your expectations, from the service, to the rooms, the dining experience and facility of being conveniently located at the beach.

I look forward to welcoming you back in the not-too-distant future.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Top Contributor
65 reviews 65 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed February 5, 2013

A back-in time, "Colonial" experience, hotel; with every modern facility, the very highest standards, wonderful staff teams and exceptional food and wine prepared to suit every mood and every palate. If you want fish and chips with beer, it's there - fresh pizzas and juicy steaks with quaffing wines on the terrace - fine dining in white leather armchairs with wines presented by a Sommelier who knows his cellar but talks "with" his guests rather than "at" them! It's all at the Oyster Box and we loved it. It's not cheap but it is amazing value for money so our advice:- If your staying at the Oyster Box, enjoy it to the full.

The setting is superb, both the pools are beautiful, the accommodation is sumptuous and the staff at every level are professional, courteous, friendly and for the most part, very happy to be part of your Oyster Box experience.

Whatever else you do whilst at this Hotel, have a drink in the amazing library, look out to sea through the brass telecope and have at least one doze in the huge leather armchairs. Its a serious "must do"!

The downsides - we didn't find any! The upsides - absolutely everything about this superb hotel and the people who work there. Thank you all!

Room Tip: From what we saw, all rooms are furnished and serviced impecably. Some are a bit on the small side...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 6, 2013
Dear Guest,

Thank you for taking the time to give some feedback following your recent stay at The Oyster Box.

I am delighted to hear that you thoroughly enjoyed yourselves, especially in the restaurants and the Clock Library where you were able to sit back, relax and enjoy the moment.

I look forward to welcoming you back for yet another memorable experience.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
5 of 5 stars Reviewed February 5, 2013

We have just returned from a mid-week break at the Oyster Box! - It was pampering from second 1! Saying that it is home away from home does it no justification as this is far far better than home!
The staff are genuinely friendly and go totally out of their way for any of your 'crazy' requests! The rooms, the service and heavens...the food...the curry buffet, the prawns and yes even the PIZZA!! Even if I wanted to find fault somewhere...nothing!
This was a truly gastronomical, heavenly, peaceful, calming break!! If you love yourself....treat yourself... it will be memorable!!!

Room Tip: Sea facing is a must...but they are all good!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OBHumhlangaRocks, General Manager at The Oyster Box, responded to this review, February 6, 2013
Dear Guest,

Thank you for taking the time to provide feedback following your recent stay at The Oyster Box.

I am absolutely delighted to hear that you were blown away by the friendliness of the staff, the rooms, service and food, not forgetting our exceptional Curry Buffet.

My wish is that you will return often to enjoy further memorable breaks.

Kind regards,

Wayne Coetzer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Oyster Box

Address: 2 Lighthouse Road, Umhlanga Rocks 4319, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Umhlanga Rocks
#1 Business Hotel in Umhlanga Rocks
#2 On the Beach Hotel in Umhlanga Rocks
#2 Romantic Hotel in Umhlanga Rocks
#2 Luxury Hotel in Umhlanga Rocks
#2 Spa Hotel in Umhlanga Rocks
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Oyster Box 5*
Number of rooms: 86
Official Description (provided by the hotel):
THE LEGEND LIVES ON… AT THE OYSTER BOX Standing proud on Umhlanga’s beachfront, directly on the beach and overlooking the Indian Ocean, the 86-room Oyster Box, is one of South Africa’s best-loved hotels. Renowned for generous hospitality, attentive service and exceptional cuisine The Oyster Box offers all the colonial charm and nostalgia of a bygone era, but with all the modern comfort and amenities. Dining venues include the casual ‘Ocean Terrace’, serving casual and al fresco fare and a Curry Buffet, to the legendary, fine-dining ‘Grill Room’. The ‘Palm Court’ serves a lavish, traditional ‘High Tea’ daily, with live piano accompaniment. The Oyster and Lighthouse Bars are the hottest spots in town for sun-downers.The Spa is equipped with six treatment rooms, a Hydrotherapy Bath, grooming lounge, plunge-pool, state-of-the-art gym, Infinity pool and Tranquillity Lounge and offers the latest in health and wellness teatments.Facilities include two swimming pools, a private library, luscious tropical gardens and an intimate, 24-seater movie theatre. The Oyster Box is KZN’s premiere wedding and honeymoon destination and the ‘venue of choice’ for the conference and business market.Time spent at The Oyster Box will leave you with magical memories to last a lifetime. ... more   less 
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Also Known As:
Oyster Box Umhlanga Rocks

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