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“Disappointing” 2 of 5 stars
Review of uMhlanga Sands Resort

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uMhlanga Sands Resort
4.0 of 5 Hotel   |   44 Lagoon Drive, Umhlanga Rocks 4320, South Africa   |  
Hotel amenities
Ranked #5 of 18 Hotels in Umhlanga Rocks
Durban, South Africa
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Disappointing”
2 of 5 stars Reviewed August 21, 2013

We stayed there for three night during August 2013. I ordered beer from the room service and three times the delivery did not arrive so I had to order again. The room are clean but very dated. The sheets are clean but not ironed well at all. creases everywhere. They are rated a 4star but I cant see why.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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220 reviews from our community

Traveler rating
    116
    66
    23
    7
    8
See reviews for
126
61
4
10
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • German first
  • Any
English first
Johannesburg, South Africa
Top Contributor
132 reviews 132 reviews
30 hotel reviews
Reviews in 42 cities Reviews in 42 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed August 16, 2013

The Umhlanga Sands Hotel is a family hotel on the beach in Umhlanga Rocks, a smallish village, about 10 kms/ 7 miles from Durban.
The hotel is graded 4 star but is honestly more like a 3 star hotel.
It has had a recent total revamp.
It is comfortable and has 2 swimming pools, one for adults only and a volleyball court.
There is a games room for the kids, 3 - 12, and there is daily supervised entertainment for the them.
It is disappointing if you have children, over 12 that need to be entertained..
The rooms all have a small kitchen or in the 2 and 4 sleepers a small kitchenette (refrigerator, microwave, and the usual utensils)
We stayed in a 4 sleeper.
The rooms themselves are good and large-ish with a balcony.
The main bedroom is more than ample, but the second bedroom is small, just fitting in the 2 other beds and is in the same area/room as the kitchenette, just inside the entrance door.
The bathrooms have a bath with a shower over the bath.
There are two restaurants on the premises, a steak house (Spur) as well as an Italian restaurant.

Room Tip: Avoid from about mid August to end September. The only 2 months that Durban weather is not good. As...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cape Town Central, South Africa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 7, 2013

In July. 2013 we stayed at Umhlanga Sands for the first time. We have 2 teenage kids and we were expecting a 4 star experience. The Hotel has a rundown feeling more of an aged casino than a resort. The main pool area is carpeted with false lawn not what you would expext of a 4 star establishment.

At check in, at 2pm as prescribed we arrived at a room still being cleaned after an 8 hour journey, forced to stand and wait while the previous occupants dirt was being removed from the room.

There is non exisitng security with the premises open to the beach with no access control and advertising of timeshare luring strangers onto the property. A false sense of security for the many families with small children.

Althoug we enjoyed our time at tbe sands it was not without constand worry about security. I would rate the hotel no more than a 3 star.

This will not be our first choice into the future

Room Tip: The lower rooms below floor 5 has an outside balcony overlooking the ocean
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Shelly Beach, KwaZulu-Natal, South Africa
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 1, 2013

this is a must as family to experience
smooth check-in on a very busy day
spotless rooms, well maintained and positioned
kid friendly, well actually totally equipped for a family with kids, either small or teenagers, something for all the kids
wonderful stay

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Johannesburg, South Africa
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 24, 2013

I visit this resort regularly and we're regularly reminded why this is our favorite holiday destination. Great facilities and service, always something to do and not forgetting the unbelievable Indian Ocean views. It feels like you're actually sleeping on the beach.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Sasolburg, South Africa
Top Contributor
77 reviews 77 reviews
14 hotel reviews
Reviews in 31 cities Reviews in 31 cities
297 helpful votes 297 helpful votes
5 of 5 stars Reviewed June 7, 2013

We visit this wonderful hotel regularly and every time we come here we are stunned by the quality of service and facilities.

The full program to entertain us and the kids every day, makes us feel like we are on a ocean cruise, without the seasick associated with the cruise.

The restaurants in the hotel is convenient and of good quality.

Checking out on a Saturday can be a problem as a lot of guests are checking out at the same time, I suggest staring early.

I can recommend this hotel.

Room Tip: All rooms have a sea view. If you want to be away from the noise select a floor higher than the 4th...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloemfontein, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 2, 2013

It is an absolute pleasure to go to Umhlanga Sands. Great activities and entertainment and friendly service! A definite thumbs up to the Entertainment Team for their upbeat, enthusiastic and professional attitude towards the guests.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about uMhlanga Sands Resort

Address: 44 Lagoon Drive, Umhlanga Rocks 4320, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#5 Luxury Hotel in Umhlanga Rocks
#5 Romantic Hotel in Umhlanga Rocks
#5 Family Hotel in Umhlanga Rocks
Price Range (Based on Average Rates): $
Hotel Class:4 star — uMhlanga Sands Resort 4*
Number of rooms: 237
Official Description (provided by the hotel):
An idyllic resort located mere steps away from the pristine Umhlanga beachfront, the Umhlanga Sands Timeshare Resort is the perfect location for travellers looking for something out of the ordinary. Sporting easy access to all the major tourist attractions as well as fantastic facilities geared towards holiday activities, the Umhlanga Sands is a perfect destination for families seeking self-catering Timeshare accommodation in KwaZulu Natal. ... more   less 
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Also Known As:
Umhlanga Sands Lifestyle Hotel Umhlanga Rocks
Umhlanga Sands Hotel
Umhlanga Rocks Hotel

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