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“One of the newer hotels in the area; satisfactory!” 4 of 5 stars
Review of Garden Court Umhlanga

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Garden Court Umhlanga
3.0 of 5 Hotel   |   Corner Aurora Drive and Centenary Boulevard, Umhlanga Rocks 4319, South Africa   |  
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Hotel amenities
Ranked #6 of 18 Hotels in Umhlanga Rocks
San Francisco, California
Top Contributor
61 reviews 61 reviews
46 hotel reviews
Reviews in 40 cities Reviews in 40 cities
45 helpful votes 45 helpful votes
“One of the newer hotels in the area; satisfactory!”
4 of 5 stars Reviewed January 1, 2014

Pros: One of the newer hotels in Umhlange Ridge with a modern decor, good location (not right on the beach but it's only 2 mins drive from it), free (and very good) breakfast, free internet, free parking, free shuttle service to the nearby shopping mall, outdoor swimming pool, gym

Cons: We got a tiny room but our friends (who were traveling with us) got a very spacious room. When the facial tissues box was empty, the cleaning staff replaced it with only 2 SHEETS of tissues (why bother...?). The cleanliness of the room was OK, but you can tell the grout between the tiles looks like they could use a good scrub. Our hotel bill showed a "car service" charge that did not belong to us - after questioning us several times, the front desk agreed to remove it from our bill - great, but how did it happen in the first place? If the hotel had verified the person BEFORE putting the charge on the room bill, this would not have happened.

Overall, fairly decent hotel in Umhlanga. I would stay here again if I didn't need/want to be right on the beach.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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168 reviews from our community

Traveler rating
    87
    56
    17
    3
    5
See reviews for
64
30
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47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Pretoria
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed December 19, 2013

We have been staying at this hotel since it opened. it has always been an extremely well run hotel with efficient and very friendly staff, excellent cuisine and very clean and comfortable accommodation. We were very pleased to note that under a new manager, the hotel has maintained it's very high standard! It's always a pleasure to stay there. Thanks to all staff!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RolandDiener, General Manager at Garden Court Umhlanga, responded to this review, December 21, 2013
Good Day
Thank you for taking the time to offer feedback, and it is rewarding to know our return guests are satisfied that the standards are as good as ever.

Kind Regards
Roland Diener
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 17, 2013 via mobile

Very clean and neat. The staff are excellent in providing a prompt service.
Rooms are very compact and space is limited. There are some key things missing like a fridge in the room. No roiboos tea or hot chocolate in the rooms. Breakfast was excellent. Wifi is great and free for the first 350MB.
Overal not bad but not for families due to the rooms sizes.

Stayed December 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springs South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 17, 2013

We stayed at the Garden court in Umhlanga in 2012 over Christmas. What a beautiful experience. The staff, the rooms the food was incredible. The Breakfast was awesome. We loved it so much that we will be staying at 2 other Tsogo sun hotels this year, we are heading to Southern Sun Maputo in Mozambique and Southern sun Emnotweni in Nelspruit. The place to stay in Durbs is Garden Court Umhlanga absolutely fabulous

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centurion, South Africa
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2013

We stay at this hotel often and have always had good value for money. Rooms are clean and comfortable. Hotel is child friendly, and there is a sandpit and heated pool on the premises. Gateway Mall is within walking distance as well as the Umhlanga Beach Front within a short driving distance. Good selection of breakfast options too. Staff and management are always friendly and going the extra mile.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mons, Belgium
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 20, 2013

Clean and quiet rooom.Safebox, hairdryer, eletric kettle for tea, hot water without delay.
No bottle of water; No fridge. Service to room is restricted to given period of time.
Very efficient free WiFi

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 16, 2013 via mobile

Stayed for 2 nights in October on a business trip.

The best part was the restaurant which served some delicious food for breakfast and dinner.

Rooms were clean and well maintained.

Airport pick up and drop service was prompt and hassle free.

It's close to the beach.

Check in was a nightmare!!! Mine was a corporate booking. My ETA from Johannesburg was @ 10 PM and the hotel had arranged for a pick for me from the Durban airport. When I was checking in the staff told me that my booking was not valid as it was only good for a 6 PM release. How in the world is this possible, when the hotel had info on my flight details. I did get a room but the delay was easily avoidable and it was really a hassle for me after some long meetings on a busy day when I wanted to hit the bed to prepare for next days meetings.

  • Stayed October 2013
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Garden Court Umhlanga

Address: Corner Aurora Drive and Centenary Boulevard, Umhlanga Rocks 4319, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 18 Hotels in Umhlanga Rocks
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Garden Court Umhlanga 3*
Number of rooms: 204
Official Description (provided by the hotel):
A contemporary interior design of fusing water features. The colours and textures of natural reed, sets the mood of the newly opened Garden Court uMhlanga. This hotel is ideally situated in uMhlanga Rocks. Within close proximity to the Gateway Shopping Centre and popular uMhlanga beaches. The hotel offers spacious guest areas with business and internet facilities to cater for business travelers.The hotel boasts a lush courtyard that offers guests a heated pool with a play-ledge for young children to enjoy. The gym facility on the 5th floor will ensure that health fanatics are also catered for. ... more   less 
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