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“location location location” 4 of 5 stars
Review of Protea Hotel Umhlanga Ridge

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Protea Hotel Umhlanga Ridge
4.0 of 5 Hotel   |   14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa   |  
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Ranked #9 of 18 Hotels in Umhlanga Rocks
Dubai, United Arab Emirates
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“location location location”
4 of 5 stars Reviewed December 23, 2012

this hotel is located just infront of the Gateway shopping center. check in/out was quick and fine, internet speed was ok.
So far the breakfast was good, not that much choices but good and enough.
the area around the hotel is so safe, clean and quite (most of the time).

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Umhlanga Ridge, responded to this review, December 27, 2012
Dear ZiadNabil

Being near a shopping centre as well as the amazing beach front is truly a pleasure and we love to hear when GUESTS have benefitted from it.

Breakfast is an important part of the day and we like to offer a wide variety options from fresh fruit to the perfect eggs. I apologise if you did not feel that the display was up to your standards and will discuss your comments with the TEAM to see where we can improve.

Creating a safe, clean and welcoming environment is of the utmost importance to us and I am so glad that you felt so comfortable during your stay.

I hope that you have a safe trip back to Dubai and a Happy New Year.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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150 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Johannesburg, South Africa
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 20, 2012

This hotel is conveniently situated to resturants, shopping centres, airport and freeways.
Staff are very freindly and helpful.
It is starting to look a little run down, as you will notice by some of the flooring and carpets in the rooms
The breakfast buffet is great, although the service here can be slow, so if you are in a rush, skip your eggs!
One thing, the hotel is on a busy street where there are resturants, clubs and bars and traffic with noisy patrons.

Room Tip: The family rooms hare huge, and very comfortable for an extended stay
See more room tips
  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Umhlanga Ridge, responded to this review, December 21, 2012
Dear craigharwood

Thank you for pointing out our unique and convenient location, which is nearby a number of “restaurants, shopping centres and freeways”.

When spending time away from home, it always helps when the STAFF welcomes you with open arms and help out when needed. I will congratulate the STAFF on their positive attitudes towards the GUESTS.

I would like to apologise for the slow service you experienced. This is by no means the standard that we are usually proud of and I will be addressing this with the relevant TEAM members to rectify it immediately.

It was a pleasure hosting you and we look forward to your next stay with us.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
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Potchefstroom, South Africa
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 17, 2012

Stayed at the Hotel for 2 Nights in September. Non-Stop Raining in Umhlanga. The Hotel is close enough to walk to shops and restaurants. Not the most luxurious of Hotels but the staff are very good. Room was clean. Will visit again.

Room Tip: Ask for one of the renovated rooms.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Umhlanga Ridge, responded to this review, December 19, 2012
Dear JaacoS

Thank you for your review and for commenting on our unique location as a neighbour to the Gateway Theatre of shopping, which has many shops and activities to offer (especially when it’s raining).

Your comment about the STAFF is welcomed; they put a lot of effort into providing the best GUEST service so I know that your message will motivate the TEAM even more.

I hope that your next visit is full of sunshine.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2012

Family had one holiday this year and choosing Protea Umhlanga was the worst thing we did this year. Booked a family room but the hotel is situated next to a club which has music till past midnight. Hotel would have been aware but chose to book us in anyway. Worst experience for my 4 year old hoping to have a good sleep, hotel would have known that this would be the case. When i complained i was told "we will phone the club to tell them to make the music softer." Astounded me that the manager responding was expecting this to happen. If you are a family hoping for a peaceful holiday during a holiday season, the Protea Hotel Umhlanga is not the place to be!!!!! They really messedup my hard earned holiday with my family. Will never ever use a Protea Hotel again in my life, for sure!!!!!! My annual holiday messed up, Thanks Protea Umhlanga Ridege.

Room Tip: Don't come to this Hotel if you hoping for a good response to a complaint or a little peace and...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Umhlanga Ridge, responded to this review, December 4, 2012
Dear Devan P

Thank you for taking the time to write a review on your stay at Protea Hotel Umhlanga Ridge.

I would like to sincerely apologise as we are truly sorry that you had such a disappointing experience on your family holiday.

The venue located across the hotel does host events occasionally and they are aware that loud music is not accepted after midnight. I would like to assure you that we have been in contact with the venue’s management to address the issues raised. We also notify GUESTS of any events by means of posters which are placed at all access points within the hotel.

Protea Hotels is proud to offer warm and welcoming experiences. As a result, I have taken your comments very seriously and will be discussing them with the TEAM.

I hope that we will be able to host you again so that you will be able to get a taste of true Protea Hospitality.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 1, 2012

As prior reviewers have noted , the greatest asset of this hotel is that it's opposite a huge shopping mall and shops are open there until 9 pm in December so one isn't confined to the hotel ! A few restaurants to also try out in the mall . The staff are super helpful , one of them personally escorted me to the music store in the mall to help me select some local music when I had asked for recommendations and I also had a birthday cake and balloon inthe room on my arrival . Good amenities , free wifi in the rooms , all in all , a great stay in Durban

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnchenHaupt, General Manager at Protea Hotel Umhlanga Ridge, responded to this review, December 4, 2012
Dear renee080

What a lovely review. I love hearing about the helpful STAFF and how they are willing to go extra mile. The STAFF are always doing their best to meet and exceed GUEST expectations and they will be thrilled when I pass on your comments.

Having the shopping mall nearby is a great help, whether buying gifts or wanting to explore a bit. I hope you are enjoying your local music that you bought.

To top it off, I hope you had an enjoyable birthday and that the cake was delicious.

Thank you once again for your review.

Kind Regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
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Dubai, United Arab Emirates
Top Contributor
90 reviews 90 reviews
36 hotel reviews
Reviews in 41 cities Reviews in 41 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 6, 2012

The hotel is in a great location. You'll feel safe walking around even at night. Lots of restaurant around the hotel,big shopping mall,good grocery,very fresh veggie and fruits. The staff are helpful. The only thing is,if you are a light sleeper. This might be a challenging choice as I ve always got the room with the nice view of the big green space behind but the glass material which made te window are so thin than you can hear the veihecles pass by from the small road behind...otherwise,it s good hotel.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Umhlanga Ridge, responded to this review, November 8, 2012
Dear Yadita

The Protea family welcomes you back to South Africa and appreciates your comments.

We pride ourselves on our unique location and friendly STAFF and I will most definitely relay your kind words to the entire TEAM.

My apologies for the discomfort you experienced in your room due to the noise from passing vehicles. We have recently re-glazed all of our windows to prevent this from happening so that our GUESTS can enjoy absolute tranquillity. Thank you for bringing it to my attention and I will be investigating the issue personally.

Thank you once again and we hope your trip home, via Japan, was a success.

Kind regards
Tina Cattaneo
General Manager
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 4, 2012

The room was immaculate and had all the necessities. We had a junior suite which has the bedroom on a separate level. Very close to the shopping centre, so if youre looking to listen to the waves crash or have a seaview, dont stay here. Staff helpful and accommodating.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeatherPoulsen, Guest Relations Manager at Protea Hotel Umhlanga Ridge, responded to this review, November 6, 2012
Dear ragatan

It was a pleasure hosting you at Protea Hotel Umhlanga Ridge and we appreciate you posting a review on TripAdvisor.

We continuously aim to provide a welcoming environment for all of our GUESTS and you highlighting the 'helpful and accommodating STAFF' affirms our efforts.

Thank you again and we hope to see you on many more business trips in the future.

Kind Regards
Tina Cattaneo
General Manger
Protea Hotel Umhlanga Ridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Umhlanga Ridge

Address: 14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Umhlanga Rocks
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Umhlanga Ridge 4*
Number of rooms: 205
Official Description (provided by the hotel):
Protea Hotel Umhlanga Ridge - Urban Tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 
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