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“Great rooms but terrible service.” 3 of 5 stars
Review of Three Cities Royal Palm

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Three Cities Royal Palm
4.0 of 5 Hotel   |   8 Palm Boulevard, New Town Centre, Umhlanga Ridge | Kwa Zulu Natal, Umhlanga Rocks 4320, South Africa   |  
Hotel amenities
Ranked #11 of 18 Hotels in Umhlanga Rocks
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great rooms but terrible service.”
3 of 5 stars Reviewed January 3, 2013

We stayed at the Royal Palm just before Christmas. The rooms are fantastic, however the cleaning service left much to be desired. The breakfast was the same thing everyday which is not on for a four star hotel. Really think the staff need training on customer service. The reception staff and porters were great though.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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96 reviews from our community

Traveler rating
    24
    33
    24
    14
    1
See reviews for
14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Bern, Bern, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 30, 2012

I spend one week in Palm Royale and it is realy difficult to find the right words for this PlaceI am still very immpressed. I was traveling almost in all the world but such a service and such a friendly staff i never saw before in other Hotels.
Everything is clean, beutifull beach, fantastic Food. All Staff and the management takes good care of al guests. One very big thans to Mr Iranka (F b Manager) He is realy very profesional and capable in managing all the restaurants and Bars.
much fun on the Beach and Fantastic Evening shows was provided from a Fantstic Animtion Team under the Leadership of a Croatian Guy names Alberto
Alberto, Natalia, Christina, johny, Christina and Nastia was doing a amazin job
In this Hotel i will turn back with a big plesure

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tzaneen
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed December 27, 2012 via mobile

Airconditioning does not work
Called them many times
They tried to fix but the next day they stop working
Also cleaners don't clean floors to mop
Many other residents complained about Airconditioning not working

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Winchester, United Kingdom
Top Contributor
53 reviews 53 reviews
50 hotel reviews
Reviews in 45 cities Reviews in 45 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 21, 2012

I stayed here for 1 night on a business trip.
The rooms are very large and include Kettle, Empty fridge, Lounge, Kitchenette, seperate bath and shower. Room safe.
The bathroom was well stocked with toileteries and even GHD hair straighteners!
The bed was very comfortable and the room clean.
There was a balcony with table and 2 chairs, but only views of more flats.
The hotel is situated within a large shopping mall with plenty of shops, restaurants, cafes etc.
I would not recommend eating in this hotel, my experience of breakfast was terrible, flies in the fruit and yogurt!
I would say the hotel is in a safe area.

Room Tip: I stayed in Room 311
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 19, 2012

Stayed here for two nights on business. I was surprised how good the room was - spacious, clean, modern, great bathroom. And this was the standard double.

No free wifi, breakfast was decent even though the level of 'service' is so intense I had to tell the many waiting staff I was fine and didn't need constant attention. The staff in general were well mannered, even if most didn't seem to have a clue about anything. Trying to check out and pay for more than one room took half an hour.

If you just need a place to sleep, this place is excellent. If you are looking for a hotel with some character and facilities, not so great.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Geneva, Switzerland
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed November 7, 2012

Save yourself time and money : try another one until they fix it.
The list of things that went wrong is endless.
Ill-conceived bathroom, dirty linens and towels, ants in the bathroom and the bedroom, furniture falling apart, no light curtains to keep light and privacy only night curtains, dirty carpet, missing slippers, sockets out of order, even when switched off the air conditioning lets you believe you are in the engine room of a supertanker....
And don't even try to use the laundry, it comes back wet and ugly.

Give them a chance in a year from now, when they may have realised that clients deserve a better standard and they've adapted to it.
The only positive point : they yield well to complains; but you do not chose a hotel just to get tense !?

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
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Manchester, UK
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 4, 2012

I've stayed a few times on business and it delivers comfort and space. The rooms are suite-like with a sitting area, bedroom and large bathrooms with bath and walk-in shower.

It's next door to the gateway shopping place that has lots of shops, bars and restaraunts with a family vibe.

It's a bit soulless, and I don't think there are any views (I've never had any) but I'm not looking for that.

No free wifi either, and the paid service is poor - that needs resolving.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Three Cities Royal Palm

Address: 8 Palm Boulevard, New Town Centre, Umhlanga Ridge | Kwa Zulu Natal, Umhlanga Rocks 4320, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #11 of 18 Hotels in Umhlanga Rocks
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Three Cities Royal Palm 4*
Number of rooms: 94
Official Description (provided by the hotel):
Situated just 20 minutes from King Shaka International Airport and in close proximity to the La Lucia Ridge office estates, the Umhlanga village and the Umhlanga beachfront,Three Cities Royal Palm is an ideal location for both business and recreational travel.The Three Cities Royal Palm Hotel offers a selection of stylish accommodation, from junior suites to studio and 2 bedroom apartments, through to 2 and three bedroom penthouses. All rooms and suites feature numerous facilities and state of the art technology. ... more   less 
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