Protea Hotel Hilton is perfectly named the “Gateway to the Midlands” and what a magnificent and splendid “Grand Entrance” it is. This was our first time staying at the Hilton since the Protea Hotel’s Group took over and when walking through the hotels door’s we couldn’t believe its transformation. Firstly, the décor takes your breath away with every piece perfectly placed as if hours of thought and love when into it. The décor has a romantic and authentic feel with even the bedrooms and bathrooms lacking no small detail.
The service is astounding - the Afrikaans word “Ongelooflik” is what comes to mind and that can try better explaining how superior it was. As soon as we arrived we were welcomed with smiling faces and a cold welcome drink. Front desk was professional and pleasant with no request being a problem. In fact, it seems as if all the staff at the hotel from security to housekeeping have been handpicked - not only is the service great but they genuinely seem to love their jobs. (I specifically commend Faith at Front Desk and Mbusi who made the weekend so memorable with their brilliant service.)
This hotel doesn’t leave any detail out – and it is so fantastic to see the effort put into the finer details that makes ones stay so special. For example, the welcome snacks in our rooms, the mint chocolates on our bed in the evening and even the complimentary popcorn in the foyer (which was always warm and so tasty).
The only issue I have with the Hilton is that it shouldn’t be a 4* star hotel but rather a 5* hotel!
- Official Description (provided by the hotel):
- Protea Hotel Hilton - Opulent Elegance in the heart of the Kwa-Zulu Natal Midlands. Situated right on the doorstep of the Midlands Meander, this four star architectural show piece with its imposing Tudor lines, is a must stay for a meandering country charm seeker. Originally established in 1936, the elegant and upmarket hotel boasts all the modern amenities expected from holiday-makers to businessmen alike, making it the first choice for Pietermaritzburg accommodation. When bringing the family don’t forget your tennis rackets. Our on-site tennis court offers a great opportunity for the whole family to have some fun. Win or lose, a quick dip in the pool will calm everyone down and clear the air. Whether for breakfast, lunch or dinner; a visit to our very own Ellingtons Restaurant offers a mouth-watering choice of local cuisine fit for Royalty. We also offer a private dining area for those special occasions or when entertaining clients. Don’t forget about our Cocktail Lounge that is ready to welcome you for pre or post dinner drinks. So for business or pleasure, Protea Hotel Hilton will take care of your needs. ... more less
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