There is no option for complaints on this page so I am using this form to raise a complaint. I recently stayed at the Imvubu lodge in Richardsbay. Being part of the Protea group of hotels I expected something exceptional (as per the website pics). Imagine my surprise to find a poorly run facility, with small dingy accommodation and incredibly poor customer service. I called in advance to query if there was a hair dryer in every room. When we got there, the hair dryer was broken and the bathroom light did not work. No one even bothered to fix the bathroom light – we had to use our cellphones for light. Someone did come when we were leaving to fix the hair dryer but we were in no mood to entertain this.
I am disgusted by my stay here. IS this a Protea standard – you should be ashamed to lend you name to Imvubu!
- Also Known As:
- Protea Hotel Imvubu
- Protea Hotel Imvubu Richards Bay
- Official Description (provided by the hotel):
- Three Cities Imvubu Lodge is Your Place in Nature. Three Cities Imvubu Lodge is conveniently situated with Private Access to a golden beach of the Indian Ocean. While nesting within lush indigenous surroundings, filled with an abundance of birdlife, this location offers the exhilaration of holidaying in an idyllic part of the world, while being only mere minutes away from the Richards Bay Airport and the growing hub of Richards Bay. With a variety of unique luxury, stand alone, fully serviced chalets, GUESTS of Imvubu Lodge have the advantage of being able to select either a Self Catering option or enjoy the luxury of being catered for at the onsite 'In the Reeds' restaurant. Offering an exceptional standard of cuisine that is sure to satisfy any taste bud, enjoy the picturesque view of our resident Fish Eagle taking fish out of Lake Menywa. Enjoy the magnificent 'Sun Downer Deck' offering pub like meals, with a 180 degree sea view, or just relax and have an ice cold beverage from the 'Sun Downer Bar', while the rest of the world rushes by. Imvubu Lodge offers world class, state of the art business and conferencing facilities ensuring that the business man is able to get the work done even while relaxing in these natural surroundings. In addition to all of this, we offer 24 Hour security, parking at your private chalets, friendly and efficient staff to assist with any of your queries; Three Cities Imvubu Lodge welcomes all GUESTS be it for Business of Pleasure. ... more less
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