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“A totally refurbished hotel . ” 5 of 5 stars
Review of Protea Hotel Hluhluwe & Safaris

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Protea Hotel Hluhluwe & Safaris
5.0 of 5 Hotel   |   104 Main Road, Hluhluwe 3960, South Africa   |  
Hotel amenities
Ranked #7 of 7 Hotels in Hluhluwe
Hout Bay, South Africa
Top Contributor
124 reviews 124 reviews
29 hotel reviews
Reviews in 49 cities Reviews in 49 cities
112 helpful votes 112 helpful votes
“A totally refurbished hotel . ”
5 of 5 stars Reviewed November 17, 2013

We arrived to a fast efficient check in at the Hluhluwe hotel . The hotel has a beautiful well kept garden the is very good for bird watching or just relaxing . There is also a lovely pool area with a outside bar so another great place to relax and along side it a large inside lounge with free wifi a piano and comfy leather couches . You may also see the odd peacock wandering about . The rooms are all brand new and spotless with very comfortable beds and a nice modern design . The hotel is 15 drive from memorial gate which is the closes gate to Hluhluwe park . Check out was again faultless with Phindile sending us on our way with a lovely smile . A great modern hotel offering good value and clean modern rooms .

Stayed November 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Protea Hotel Hluhluwe & Safaris, responded to this review, November 20, 2013
Dear "666Satan",

Thank you for taking the time to share your experience at Protea Hotel Hluhluwe. We are thrilled to hear you enjoyed our newly refurbished rooms and our lush and tropical hotel environment. I fully agree with you that the location of our hotel is ideal to visit the Hluhluwe Umfolozi Game Reserve, with our skilled and trainer guides available at the hotel.

And I will most certainly pass on your recommendations of the service received by Phindile!

Do make sure you pay us another visit soon!

Warm regards,

Daniel Tharatt - General Manager
Protea Hotel Hluhluwe
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84 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Dublin, Ireland
1 review
5 of 5 stars Reviewed November 14, 2013

We visited the hotel for the seccond time. Previously we had a good experience but this time was even better. The new deco of the rooms is excellent, staff very friendly and food great. We took our 2 year old son who enjoyed playing in the kids area and was amused with peacocks. I did some shopping in the gift shop that is situated in the hotel and was very happy with the prices that were lower than prices of the street sellers! I will definetely come back to this hotel next time I'm in South Africa

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hotel_Management2010, General Manager at Protea Hotel Hluhluwe & Safaris, responded to this review, November 15, 2013
Dear "Coppacabana2013",

What a brilliant review!

Myself and the TEAM are so pleased to hear you enjoyed our newly refurbished rooms at the hotel. Our kids area and facilities are a sure winner for families traveling in the Hluhluwe area, so thank you for pointing this out to your fellow trip advisor users.

Your recommendations on the service received by our TEAM members will of course be shared and celebrated!

Greetings from the Protea Hotel Hluhluwe TEAM!

Warm regards,

Daniel Tharatt - General Manager
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Lake Wales, Florida
Top Contributor
61 reviews 61 reviews
59 hotel reviews
Reviews in 58 cities Reviews in 58 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 10, 2013

Food was excellent. Location is right by the game preserve. Rooms were nothing to brag about although we have stayed in much nicer places that were not nearly as spotlessly cleaned. Hotel needs some TLC. Public drinking water was good. Public areas were Okay. Peacocks and landscaping added much to the allure of the hotel. The big question is: Would we stay there again? The answer is yes, but . . . . . .

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hotel_Management2010, General Manager at Protea Hotel Hluhluwe & Safaris, responded to this review, September 11, 2013
Dear "Buckeyesandi",

Thank you for the kind review and for the recommendation of the service received by the TEAM at the hotel. Our hotel has indeed been around for many years and carries a lot of charm because of this especially in combination with the beautiful landscapes surrounding the hotel.The hotel is currently undergoing a refurbishment of its rooms, which we will soon finalise and celebrate with our guests.

We look forward to welcoming you back soon!

Warm regards,

Daniel Tharratt - General Manager
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Ellicott City MD
Top Contributor
166 reviews 166 reviews
36 hotel reviews
Reviews in 50 cities Reviews in 50 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed June 5, 2013

About 20 minutes drive from the Hluhluwe Game Reserve, this hotel is a bit dated. The grounds are nice with peacocks and landscaping. The lobby areas and food served were good. However, the rooms need some updating. The only outlet to plug in my CPAP machine required an extension, which the hotel did provide. Overall, it was an ok hotel.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Protea Hotel Hluhluwe & Safaris, responded to this review, June 6, 2013
Dear "Markjoe",

On behalf of the TEAM at the Protea Hotel Hluhluwe, we thank you for your kind comments.

We will share your honest feedback on the services and facilities with everyone at the hotel. We are happy to inform you that the our hotel rooms are currently being refurbished which should fully address your concern raised around the outdated look and feel of our guest rooms. The refurbishment should be finished by the end of October this year. So, do make sure you pay us another visit so we can turn your perception of our hotel from OK to fantastic.

Warm regards,

Jason Hobbs - General manager
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Sacramento, California
Top Contributor
59 reviews 59 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed March 28, 2013

We stayed here 2 nights while visiting Hluhluwe game park. It is a fine hotel for a couple of nights, but pretty dated. The rooms were large, the dining area was nice and large and staff very friendly. This was our first hotel where we didn't get any bottled water although it is safe to drink the water here. Nice gift shop and beautiful peacocks roaming the property.

Stayed March 2013, traveled as a couple
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Hotel_Management2010, General Manager at Protea Hotel Hluhluwe & Safaris, responded to this review, April 3, 2013
Dear guest,

Thank you for taking the time to share your experiences with your fellow tripadvisor community members!

We are happy to receive your kind commendations on the level of service received from our TEAM members at the Protea Hotel Hluhluwe, and we will celebrate this accordingly. We are also glad to announce that our rooms will soon be undergoing a soft refurbishment, allowing us to further improve the standards we offer to our guests when visiting the area.

So, do make sure you return to us soon when back in South Africa, we are looking forward to it.

Yours sincerely,


Tom Vorster
General Manager
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Illinois
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 14, 2013

The location of this hotel was great, right by the game reserve. The public spaces were quite nice. We enjoyed the dancing in the evening. The dinner and breakfast buffets were excellent. The room was average and needs updating. The bathroom in particular needs work - the light didn't work properly and the shower tile had build up. I did see that other bathrooms had been updated and were much improved. When we were there, the wifi was not working. Overall, an average experience where the rooms need improvement and the public spaces/dining were quite good.

Stayed January 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Protea Hotel Hluhluwe & Safaris, responded to this review, March 15, 2013
Dear "LissaJ41",


Your candid feedback on your stay with us is much appreciated! I am glad to announce that a refurbishment program of all of our guest rooms has already been initiated and will be completed in a few months time. I am sure that this will address your comments around the required room upgrade.

And on behalf of the entire TEAM, we thank you for the recommendations of our guest service as well as the breakfast and dinner quality.

We look forward to welcoming you back again soon upon your return to our beautiful country.

Yours sincerely,

Tom Vorster - General Manager
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Hillcrest, South Africa
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 25, 2013

Its always disappointing when an establishment relies on its popularity due to nearby attractions, and cannot stand on its own. This has been my experience with most establishments in and around the Hluhluwe over the years. In short the Protea does nothing wrong, but also does not excel in any one area. For all intents and purposes, average, with a high price for average. The rooms with a bit threadbare, and you can see the effect of time, both on the room as well as the Hotel in general. The supper carvery as well as the breakfast were mostly average, bar an exceptional mutton curry, which showed signs of a Durban chef somewhere in the mix. The drinks were a bit overpriced, but again, with establishments in this area little sympathy is given to the South African rand.
In short if you want to go to the reserve, and you cant overnight in the park, then accept the fact you will pay over the top to sleep, be fed and watered. It serves its purpose from this point of view.

Room Tip: The closer to reception the better, can be quite a long walk otherwise.
See more room tips
  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Management2010, General Manager at Protea Hotel Hluhluwe & Safaris, responded to this review, March 4, 2013
Dear "Chrisjoo",

Thank you for sharing your experiences on TripAdvisor!

As you can imagine, we are disappointed to hear that he have been unable to exceed your expectations during you stay with us when visiting the Hluhluwe - Umfolozi area. I can assure you that it is not our TEAM's intention nor our goal to merely offer a bed, food and shelter. Or just to be "another Zululand hotel".

As noted by your kind self, our hotel and safari operation has been open for business for many years and some of the facilities do show off that proud history. However, I am glad to announce that we are currently in the process of upgrading our rooms which will rejuvenate the look and feel of our accommodation facilities and hopefully address your concerns raised. Just a somewhat fresher look in a historical environment.

It would be wonderful to welcome you back in a few months from now and convince you of the hospitality offered by the TEAM at the Protea Hotel Hluhluwe.

Yours sincerely,

Tom Vorster - General manager
Protea Hotel Hluhluwe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Protea Hotel Hluhluwe & Safaris

Address: 104 Main Road, Hluhluwe 3960, South Africa
Location: South Africa > KwaZulu-Natal > Zululand > Hluhluwe
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 7 Hotels in Hluhluwe
Price Range (Based on Average Rates): $
Hotel Class:5 star — Protea Hotel Hluhluwe & Safaris 5*
Number of rooms: 76
Official Description (provided by the hotel):
Protea Hotel Hluhluwe & Safaris - Luxury Set in the Heart of The Zulu Kingdom. Rich in natural ambience and with a distinctively African rhythm, Protea Hotel Hluhluwe & Safaris treats guests to luxurious accommodation, tantalising cuisine, and a world-class service with friendly staff who live the motto "hospitality is our game". The Protea Hotel Hluhluwe & Safaris encourages visitors to leave the modern world behind and to embark on a discovery ... the untamed beauty of Kwazulu Natal's Elephant coast and the neighbouring wildlife and marine reserves have created a vibrant eco-system of unrivalled diversity. Soak up the sun at the swimming pool terrace and feel the cultural richness in the evenings whilst sipping on a refreshing sundowner and watching the Zulu dance shows are held beneath the magnificent Umkanyakude (Fever) Tree. At Protea Hotel Hluhluwe & Safaris, you'll discover the wild nature of Africa, rejoice in the luxury and revel in the friendly warmth of one of Africa's most welcoming hotels! ... more   less 
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Protea Hotel Hluhluwe And Safaris

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