We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Franchise disappointment” 2 of 5 stars
Review of Maxis

No photo provided
Got a photo?
Add it.
Maxis
Overport City, Durban, South Africa
Improve this listing
Ranked #250 of 368 Restaurants in Durban
Restaurant details
Durban, South Africa
Senior Contributor
33 reviews 33 reviews
19 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“Franchise disappointment”
2 of 5 stars Reviewed August 14, 2013

I have eaten at a number of the Maxis restaurant chain, to enjoy comfortable, affordable food. The opening of the new branch ( August 2013) in the newly refurbished Overport City, afforded us an opportunity to compare their presentation of the franchised menu with that offered by branches, such as the one one in La Lucia Mall.
We were disappointed. Ordering the breakfast special of 2 eggs, tomato, a boerewors sausage, toast and chips, and the Affogata drink, what was noticeable was the stinting of servings and obvious niggly cost-savings by management of this particular establishment.
The other branches provide single-serving jam or marmalade containers with the toast; there were none on our plates. A single paper serviette accompanied the 2 sets of knives and forks (one had to ask for a second); the Affogata drink was served in a coffee mug, smaller than the sundae glasses used at other branches, and the serving of the boerewors sausage was decidedly smaller than those offered at other branches
The overall impression left was that management was cutting costs, to the detriment of satisfying customers' expectations, and this, in a franchise chain, precludes one from revisiting or recommending this branch to others.

  • Visited August 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1 review from our community

Travelers who viewed Maxis also viewed

 
Durban, KwaZulu-Natal
Durban, KwaZulu-Natal
 

Been to Maxis? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage Maxis, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.