Here is experience of my one week stay at Tropicana in November 2008.
I have been a little bit scared having read not so optimistic reviews on this site. However this is unjustified in my opinion.
First of all don't be mistaken by a not so attractive exterior look of the hotel which is a 1980-s or something building: inside it is perfectly clean.
My room had a double bed, TV, safe box, tea making facilities, air conditioning and large bathroom with a real bath. there is a thick rug on the floor to fee you comfortable. Double bed was extremely good even if really fat peope could have some problems sleeping together in, it is not really king size. Nevertheless the matras was perfect, the sheets and towels are changed daily.
The breakfast is more than adequate with a large choice of hot and cod dishes: meat, sausages, eggs, potatoes, ham and cheese, cereals, fruits and pastries. It is buffet so you can eat as much as you like.
What I liked the most in this hotel are the people: they are really friendly and save no effort to make you feel comfortabe and do as much as they can in order to satisfy you. One exempe: the safe box in my room has been broken. I asked to fix it but they said they need to call an external company. Frankly speaking I thought it wouldn't be done because they offered me to put my money into the sealed pocket which they put into the manager safe box. so I thought it was a standard procedure. How big was my surprise when the next day I arrived at the hotel around 1 pm to find out that there was someone waiting for me with a new safe box. Manager Thami who is most helpful person even offered my a free lunch in order to let me wait while they were installing it. Thank you Thami. It shows they really want to satisfy customer as far as they could.
Area around the hotel is quite safe during the day, not so much later in the night (from 23.00) as I have been told. I can't confirm nor infirm this because I thought it would be more prudent not to try: one evening around midnight two young black guys said me in the hotel elevator "Don't tell us you are going to go out NOW". so I guess there might be a real danger if you are white to go out late.
I think this hotel is a perfect pace to stay in the center of Durban and on the beach and will not hesitate a second to recommend it to anyone or to stay here once again. ne only thing they need to improve is the business center: a one free computer is simpy not enough for such a big hotel. Management coud offerd more computers or a free wi-fi which would be a definite distinctive advantage of this hotel.
- Official Description (provided by the hotel):
- Holiday Hotel in South Beach area, 10 minutes from city center. ... more less
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