This is an excellent hotel and it is quite obvious that the management go to great lenghts to see that the staff watch to see that their guests experience is looked after. I was greeted warmly everytime a staff member passed by. The buffet in the restaurant is excellent in the evening time. The rooms are exactly what you would expect of a major 5 star, faultless. The business centre has more than adequate facilties with several internet machines always available. It is not the hotels fault but unfortunately you cannot venture beyond the entrance when darkness falls and it seems to be geared to cater for the conference centre next door in an imagined ring of steel.

I've stay there 2 nights. The rooms of club level needs some refurbishment. I found them too small. The amenities of club level, instead, are more than excellent !

Their gym is too small for an Hilton hotel.

Like many South African hotels, there is helpful staff at every turn. The rooms were clean, and breakfast generous. Conference facilities were impressive. The hotel, however, lacks character and is not in easy walking distance of good restaurants. The crime situation makes going out at night, particularly to the beachfront, problematic. Prices are reasonable by world standards but on the high side for southern Africa. Pool and fitness room were tiny for a "resort" destination.

My wife and I stayed in the hotel (using Hilton points) for five days (23 July - 28 July 2006). We had a corner room with a wonderful view of the city (and a limited view of the harbor). The amenities were modern, spotlessly clean, and very comfortable. Service was excellent and everyone we encountered went out of their way to ensure our comfort. We ate at the lunch buffet one afternoon and it was excellent; despite the relatively steep price by South African standards (about $20) there was plenty from which to choose. While crime is more of a problem in Durban than in the past, the hotel worked proactively to ensure that you received the information necessary to stay as safe as possible. All in all, we had a delightful stay and recommend the hotel wholeheartedly.