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“Hilton” 5 of 5 stars
Review of Hilton Durban

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Hilton Durban
5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa   |  
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Ranked #8 of 42 Hotels in Durban
Johannesburg, South Africa
1 review
“Hilton”
5 of 5 stars Reviewed December 5, 2013

I had a pleasant stay at the Hilton. the roorms where clean and well furnished. The only problem i experienced that we had to wait for lady at resturant to finish her conversation before we were seated. Other than that I loved my experience.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, December 10, 2013
Dear Yvette, thank you for your constructive feedback. We glad to hear that your stay at Hilton Durban was pleasant.

Thank you once again.

Kind regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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584 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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  • English first
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English first
Pasadena, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 1, 2013

Hotel management cares primarily about profit at the expense of hospitality. Definitely not worth staying given the many hotels around with closer proximity to the beach, City center and restaurants. Further, the food quality of poor with little healthy options and quite expensive. And please do not get hurt on the property, as you will find little empathy and concern from management...

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, December 3, 2013
Kimlin A, Thank you for your feedback. I sincerely apologise that we did not meet your expectations on this stay. The next time you visit Durban, please inform me so I can ensure all your requirements are met. Thank you once again.

Kind regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, Gauteng, South Africa
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 1, 2013 via mobile

Have stayed for 15 days over the past two months. Good stuff: Great service ethic, nothing too much trouble for all staff. In room dining very good - food is tasty and freshly prepared and delivery is prompt. Location great if you have business in the CBD and you are close to all amenities.
Rooms comfortable - in particular the bed and pillows and there is a decent TV bouquet.
Not go good: Public areas (in particular the Bar and Restaurant) need a serious makeover. Bar only opens at 5pm which is odd for a 4 star establishment and draft beer is frequently unavailable - no atmosphere! Rooms, whilst comfortable, are starting to show their age and overall maintenance is underwhelming. Room safes, air conditioners and lights are constant issues - all my colleagues had similar issues. Buffet is also ok - food tends to dry out and no great shakes (with the exception of room service) which again, for the brand and the fact that this is a 4 star establishment. That said, it is the best option in the Durban area although you would have a better experience if you chose a hotel further north.

Stayed November 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, December 3, 2013
John G, thank you for your constructive feedback, We are glad to hear that you found our staff helpful and the service good. I will definitely pass on your comments to our team members. The hotel is close to the ICC and beaches. Your comments with regards to the Bar and Restaurant have been passed onto our Operations Manager and Food and Beverage Manager.

Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
Top Contributor
88 reviews 88 reviews
76 hotel reviews
Reviews in 66 cities Reviews in 66 cities
186 helpful votes 186 helpful votes
4 of 5 stars Reviewed November 27, 2013

I stayed for 6 nights at this hotel while attending a cancer conference at the nearby convention center. The rooms are typical Hilton style--large, comfortable beds and an adequate bathroom. Minibar prices were reasonable, but at nearly $17 for a 24 hour period the internet charges were pretty outrageous. I had one meal in the restaurant and it was adequate although not memorable. I was surprised that there was no ATM in the hotel given that it is a relatively large hotel and serves mianly foreign visitors. Yes, there is an ATM at the nearby convention center, but it is not safe to walk outside after dark (even though the convention center is only a minute's walk away) and I did not feel comfortable walking there via the parking garage (which is what I was told to do the first evening I arrived and had no cash). Visitors should be aware that it is not safe to walk around the area, especially at night. This said, however, there was a mugging of a fellow convention attendee at the conference during the day as he walked from the hotel to the convention center. Quite surprising as the area appeared safe, but he is now out an Ipad... The hotel is the most convenient place to stay if you are attending a conference at the convention center since you need to take cabs to any other hotels. I also found the hotel staff all quite helpful, so would recommend it from that standpoint as well.

Room Tip: Ask for a room with an ocean view, although it is a fair distance away.
See more room tips
  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, December 2, 2013
Fridaysmom, thank you for your constructive feedback.

Yes our rooms do have large comfortable beds. We do have complimentary Wifi for our residents in our public areas. Thank you once again and looking forward to welcoming you back to Hilton Durban soon.



Kind Regards

Roshini Naidoo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyon, France
1 review
5 of 5 stars Reviewed November 27, 2013

Very nice hotel. Well placed right beside the conference centre and only 10 minutes from the beach. Very pleasant staff and good amenities. Good selection of foods for breakfast. Breakfast room is a bit noisy, but nice outside terrace available.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, December 2, 2013
Evelyn B, thank you so much for your constructive feedback. We are glad you found the staff pleasant and the amenities good.

Thank you once again and looking forward to welcoming you back to Hilton Durban.

Kind regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town, South Africa
1 review
4 of 5 stars Reviewed November 25, 2013

The stay at the Hilton was very good. I cannot wrong the service, the room or the food. The gym facility is also very nice. The hotel gets my approval but would be great if they could offer free internet in the rooms like other holtels (i.e. Elangeni)

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, November 28, 2013
Terence F, Thank you so much for your constructive feedback.

I have passed on your comments to our Operations Manager and IT Manager, however we do offer complimentary free Wifi to our in house guests in public areas.

Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dakar, Senegal
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 24, 2013

I stayed in this hotel in september for 7 nights whilst attending a conference next door. I got a very good price booking online and could not fault it. The service was good, things were very clean, things worked! But I object to having to pay extra for internet in a business hotel like this - and increasingly go to the hotel now which includes internet in its rates.
The swimming pool is very small and it was very windy around it but the gym looked good though was largely unused. Food was fresh, well presented international cuisine, and the buffets gave a good selection for all tastes.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, November 27, 2013
Dear Valued Guest, we always looking at new ways to improve our service excellence and we thank you for your time in sending us your review.

We are glad that you found the online booking price good, and the service good and clean.

I have passed on your comments to our Operations Manager and IT Manager, however we do currently have free wifi in our public areas for all our in house guest. Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest Relations Manager
Roshini
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Durban
#7 Luxury Hotel in Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Priceline, Agoda, Despegar.com, Travelocity, Hotels.com, Odigeo, TripOnline SA, Tingo and South African Hotels so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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