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“Great comfortable hotel with friendly helpful staff” 4 of 5 stars
Review of Hilton Durban

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Hilton Durban
5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa   |  
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Ranked #8 of 42 Hotels in Durban
A TripAdvisor Member
“Great comfortable hotel with friendly helpful staff”
4 of 5 stars Reviewed October 1, 2013

Room was very clean & comfortable. Great buffet breakfast with lots of choices (especially the curry muffins). Reasonable priced restaurant and bar, although staff can be a little slow. Overall the staff were very friendly and helpful.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, October 4, 2013
Dear Valued Guest, thank you for making the time to post a review on this website. You comments have been noted. Thank you once again and looking forward to welcoming you back to Hilton Durban soon,

Kind regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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English first
Cape Town, South Africa
1 review
4 of 5 stars Reviewed September 29, 2013

My wife, 11 year old and myself stayed for 3 days at the hotel. The deluxe room was very comfortable and spacious and accommodated the 3 of very with ease. The highlight was the excellent breakfast buffet, excellent variety and well prepared.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, October 4, 2013
Chris F, its great receiving nice reviews and we thank you very much. Looking forward to welcoming you and your family back to Hilton Durban soon,

Warm Regards

Roshini Naidoo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 28, 2013

I stayed in Hilton Durban at the beginning of September for 5 nights and I have to say, it was amazing. The staff was so attentive and kind in all the departments.
Ahmad at the Front Desk helped me with all my inquiries and assisted me in planning my stay. Thank you so much Ahmad, you are a real credit to this hotel!
The staff in the breakfast restaurant was simply amazing. Just an example: One day I had a safari planned and was a bit in a hurry for breakfast. One of the lovely ladies in the restaurant noticed that and brought me a to go cup could have my coffee in the car! This is intuitive customer service!
I always had a nice chat with the guys standing in front of the hotel, so funny, and I love love love their uniforms :)
I wish I could have stayed longer, but I will definitely return.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, October 4, 2013
Schotzele – 88, thank you for taking the time to post a lovely review. I am glad Admad and the restaurant team were able to meet your expectations. I will definitely share your comments with the team. Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Warm regards

Roshini Naidoo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 25, 2013

I have travelled quite a bit and have stayed in 5 star hotels before which I found to be very different to Hilton Durban. No free Wi-Fi available and as a hotel guest you have to pay for parking which I found a bit of a rip off. I had to remind staff to make up a bed for my daughter from around 6 pm and finally got them to do it at 9:30 pm. There was a function on across the road which sounded like a concert and went on until midnight so the location is not great if that is the norm.

Room Tip: Confirm what beds are required and make sure there are no functions on across the road.
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  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, September 29, 2013
Bandit 314, thank you for your constructive feedback. I am sorry to hear that we did not meet your expectation on this occasion. Please note your comments have been passed onto our Operations Manager, IT Manager and Security Manager.

Thank you once again for your comments and looking forward to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
108 reviews 108 reviews
62 hotel reviews
Reviews in 44 cities Reviews in 44 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed September 24, 2013

The Hilton Durban is not a particularly good example of a Hilton property. What I found particularly annoying is that this hotel continues to charge for Internet when many other hotels are already offering complimentary Internet / WiFi access. The Internet / WiFi service provider used by Hilton Durban is also unhelpful as it disconnects if you dont use it continuously or you go from one floor to another and it doesnt work at all on the terrace outside the main restaurant. House keeping needed to be reminded at lunchtime to clean my room. Friendly staff but not a shining example of what one would normally expect from a Hilton property.

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, September 25, 2013
Roryjdoyle, Thank you for your constructive feedback.

Please be advised that I have informed our Operations Manager , IT Manager and Executive Housekeeper of your comments with regards to the internet and cleaning of your room.

Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
4 of 5 stars Reviewed September 23, 2013

The hotel is beautiful and the location is perfect. I always enjoy this hotel whenever i visited Durban and it was my first time being introduced to this programme . I am from KZN in Pietermaritzburg. By looking at the hotel from outside, its structure and designs you just love it.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, September 25, 2013
SB Mngoma, thank you for taking your time to post a review on Trip advisor.

We are glad to hear that you have joined the Hilton Honors program and have become part of the Hilton family. Thank you once again for your great comments and looking forward to welcoming you back to Hilton Durban soon.

Kind regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Empangeni, South Africa
1 review
4 of 5 stars Reviewed September 22, 2013

Hotel Xpress discount should be followed. actually Im not sure of the "review" you are talking about. therefore, for the purpose of completion and submission of this document, Im writing this. Im very sorry about this, next time please explain to me the Review you talking about. Remember, english is my 3rd language. Thank you so much

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, September 25, 2013
Thulani N, thank you for your constructive feedback. Please be advised that Reinard Korf, our Front Office and Reservations Manager will be in contact with you. Thank you once again.

Kind regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Durban
#6 Business Hotel in Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
Number of rooms: 324
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Priceline, Agoda, Despegar.com, Travelocity, Hotels.com, Odigeo, TripOnline SA, Tingo and South African Hotels so you can book your Hilton Durban reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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