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“HILTON EXPERIENCE” 5 of 5 stars
Review of Hilton Durban

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Hilton Durban
5.0 of 5 Hotel   |   12 - 14 Walnut Road, Durban 4001, South Africa   |  
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Hotel amenities
Special Offer
Summer Sale From ZAR 1403
Ranked #7 of 43 hotels in Durban
DURBAN, South Africa
1 review
“HILTON EXPERIENCE”
5 of 5 stars Reviewed July 28, 2013

Excellent accommodation, well positioned hotel with excellent facilities, good clean room and well kept bathrooms-fresh. Breakfast was excellent with a wide variety for both local and international guest. I will recommend this accommodation to other. I would like to see free vouchers for accommodation to loyal customers.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 30, 2013
AlvinM, thank you for taking the time to post a review on trip advisor.

It’s always great receiving great reviews on the hotel and I thank you.

Your comments will be passed to the team. Thank you once again and looking forward to welcoming you back in the near future.

Kind regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Metro Washington DC Area
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 25, 2013

I stayed here for a conference at the ICC. Great location if you need to be at the ICC, but not on the beach (if that's what you're looking for). The room and bathroom were spacious and clean. Bed comfy. Wired Internet was speedy, but never had much luck with wireless. A/C was very loud. The service staff were quite good. The food in the restaurant was good (although difficult to get in and out for lunch in under an hour) and room service was speedy. Three things kept this review from being excellent: (1) Wake up calls were generally late and, on 2 occasions, never occurred (which was a problem given that the clock in the room didn't work); (2) Despite several requests, the minibar was never unlocked (and I would have had at least 1 water and 1 soda each day); and (3) the hallways on the 15th floor had a very funky smell.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 30, 2013
Kristina9007, its always great receiving constructive feedback and I thank you. It is great to hear that you found the staff, food and the beds good.

I am sorry to hear that we did not meet your expectations with regards to the wake up calls, minibar and the smell on the 15th floor. Please note this has been passed onto our Operations Manager, Front Office Manager and Housekeeping Manager so remedial action can be taken.

The next time you visit the hotel, please do let me know so I can ensure all your requirements are met. Thank you once again.

Kind Regards

Roshini Naidoo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
4 of 5 stars Reviewed July 25, 2013

I would definitely recommend the Hilton Hotel to anyone, whether for business or leisure purposes. It is one hotel one never gets disappointed and it doesn't matter where you go. The staff friendliness makes one feels truly not lost. At Hilton Hotel one is treated as though they are the only very important client and for that, I will always book my stay there.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 26, 2013
Dear Valued Guest, I am delighted to receive such an awesome review about our staff.

I thank you for that, and will definitely share your comments with the team. The next time you at the hotel, please ask for me at check in so I can ensure all your requirements are met effectively. Looking forward to welcoming back home soon.

Kind Regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gent
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 24, 2013

The Hilton in Durban was chosen because we attended a conference in the ICC next door. My room on the top floor was quite standard. A double king size bed (with excellent mattress) and an armchair with small table. However the room felt somewhat empty as there was an empty corner and nothing on the walls (except above the bed). I guess you could turn it possitively and say that the rooms are spacious.
The big minus was the extremely noisy airco. Probbaly due to the strong wind that was blowing during my stay and that found its way into the airco. The sound was like doors that were clacking every 30 seconds !
The breakfast has all you need and the restaurant has excellent food. The supervising lady was very helpful and professional.
You will find some shops in the lobby (and first floor) where you can by some local stuff.
Overall, the staff was very friendly and a reason to go back. The rooms and location (except if you need to be in the nearby conference center) would make you choose a hotel closer to the coast.

Room Tip: At the higher floors (I was on the 1éth) and at the right side of the hotel, you have a view of the...
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 26, 2013
MarcV, one behalf of the Hilton Team I would like to thank you for taking the time to post a review on this website.

I am glad to hear that you found the breakfast at Rainbow Terrace good and the staff helpful and professional.

Please note I will pass on your comments about the air-con to our Maintenance Manager and Operations Manager.

Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Warm Regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed July 19, 2013

Stayed here from June 23-28 to attend a conference at the adjacent ICC. The check-in was rather slow (which was the only real negative experienced during my stay). As a Hilton Honors gold member, I was upgraded to the Executive Level. The room was very nicely appointed with a fresh, modern look; very comfy bed and nice size flat screen HD TV. Had an ocean view room and it was nice to see the sunrise over the Indian Ocean every morning. One bonus is that the windows open!

The daily breakfast buffet in the Executive Level lounge was nice. Great deal of variety which included hot and cold items. Prompt service and one could order a cooked breakfast from the restaurant. Did partake in dinner one evening from the lobby lounge. Being in Durban, one has to have curry. It was very good, large portion size and very filling,

The hotel is located adjacent to the ICC which makes it great for attending conferences. One could walk in under 10 minutes to the Oceanfront or Durban CBD. Just have your wits, do not flash money or any signs of wealth and certainly do not walk alone at night and you will be fine.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 23, 2013
Dear Valued Gold Member, thank you for taking the time to post a review on Tripadvisor.

It’s lovely to hear that you had a great stay in KZN, and you found all the facilities easily accessible.

I do apologise that we did not meet your expectations with regards to a speedy check in. Please note, this has been passed onto our Front Office Manager.

The next time you visit Hilton Durban please do let us know so we can ensure all your requirements are met.

Warm Regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centurion, South Africa
1 review
4 of 5 stars Reviewed July 18, 2013

very expensive for what you get and the food is not that great compared to much lower rated hotels. If were not for pre-made arrangements I would rather have booked in closer to the sea with a better view as the view was depressing and for the amount of money spent they could at least have left the fridge available. The water adjustment was difficult as the taps did not work that well.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 23, 2013
Mpho Hendry T, thank you for your constructive feedback.

I am sorry to hear that we did not meet your expectations. Please note your comments have been passed onto our Operations Manager and Maintenance Manager.

Thank you once again and looking forward to welcoming you back to Hilton Durban soon.

Warm regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
johannesburg, South Africa
1 review
4 of 5 stars Reviewed July 15, 2013

a very conveniently located hotel with excellen facilities. staff friendly, efficient and helpful at all times. staff remember you from previous stays which always gives a homely and welcoming sense .

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDurban, Guest Relations Manager at Hilton Durban, responded to this review, July 19, 2013
Mondi Ralph Os… M, It is always great to receive such a beautiful review and I thank you for taking the time to post this review. I will certainly share the review with our team members.

Looking forward to welcoming you back home.

Warm Regards

Roshini Naidoo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Durban

Address: 12 - 14 Walnut Road, Durban 4001, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Durban
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Durban
#5 Luxury Hotel in Durban
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Durban 5*
Reservation Options:
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Also Known As:
Hilton Durban Hotel Durban
Hilton International Durban

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