We were very excited to stay at the Hilton in Durban. Its not by any means a 'cheap' hotel so we imagined it would be a great stay. All in all a fairly average stay. Apart from being put in what seemed to be someone elses room (it was a smoking floor and the welcome letter indicated it was intended for a Mr Moodley) they did move us very quickly though.
The room was lovely, comfy beds and such. However the restaurant was largely a let down. On the Friday we went for dinner we got there early as we hadn't booked. We were seated and all was fine. We were approached by four different waiters to get our drinks orders and then had no set waiter for the rest of the night. To flag one down was near impossible so our drinks remained empty for the rest of the night. Our starters took over an hour to receive and the food was not amazing. Neither were the mains. A two hour expedition with very average results. For those prices you are FAR better off leaving the hotel for meals.
When I ordered room service the following night, I ordered soup. It got there quickly and I was impressed. Until the lady lifted the cover to show how half the bowl had been emptied onto the plate it was rested on during her walk up to the room. She blamed the kitchen for 'making it too full' and when I asked her what she was going to do about it she simply picked up the plate and poured the soup into the bowl and used my napkin to wipe down her tray. Needless to say not the highest standard.
The staff is largely polite and helpful and the room and hotel is a lovely setting. But whenever you get a chance to eat out, do so!
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- Also Known As:
- Hilton Durban Hotel Durban
- Hilton International Durban