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“Wait til you see how misled we were!” 1 of 5 stars
Review of Acquila Guest House

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Acquila Guest House
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3.0 of 5 Guest house   |   31 Assembly Road | Bluff, Durban, South Africa   |  
Hotel amenities
Ranked #98 of 222 Durban B&B and Inns
Dublin-Ireland
1 review
2 helpful votes 2 helpful votes
“Wait til you see how misled we were!”
1 of 5 stars Reviewed August 4, 2009

We had booked this stay through safarinow.com. I had family travelling from abroad and some family from Durban staying with us.
If we wanted a Youth Hostel we would have booked one....but where this got a 3 star rating I will never know. We booked this venue on the back of location and the pictures on their website but what we experienced did not come close.
Firstly, when we arrived we were told that we should enter through the next driveway and the guest house was a semi detached property separate from Acquila? Attached to a residential house.
The Windows were all faulty and would not close. The standard of furniture was shabby at best and there were blinds missing from the windows and glass balcony door in the bedroom?
The Electricity tripped on average 3 times a day. There were No Mirrors in the Bathroom.

Please see our photographs.
It was my Fiancee's first stay in South Africa and it set the wrong impression.

  • Stayed July 2009, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NonnieBeneke, Owner at Acquila Guest House, responded to this review, July 13, 2010
This guest was just very hard to please. He is the only person to ever post a bad review, but let me respond to his post anyway.
1) When they arrived, I showed them our 3 star rated property, as rated by the Tourism Grading Council of South Africa. We are inspected every year and we would surely have lost our stars if our property was in the condition that he has described in his review.
2) The electricity was tripping due to Eskom having load shedding at that time, something that was completely out of our control.
3) The windows were all getting new glass panes and we did explain to the guest that the work had not been finished and that some of the windows would therefore not open. He was not upset by this at the time.
4) The iron was borrowed to the client from our private home, because he did not have one, so it is not true that the irons in our units are unsafe, as this was a special arrangement.

Please READ OTHER REVIEWS on the internet about our guest house and you will see that our guest house always receive good reviews. Some people are just hard to please.....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
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Additional Information about Acquila Guest House

Address: 31 Assembly Road | Bluff, Durban, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Hotel Style:
Ranked #98 of 222 B&Bs / Inns in Durban
Hotel Class:3 star — Acquila Guest House 3*
Number of rooms: 3

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