We booked a 10 night stay over valentines in february. We had a room on the 6th floor with a nice sea view. Room was clean, spacious and nice bathroom.
Very satisfied with what was provided, the air con was good but loud. The walls are thin though, you can hear next door having a conversation.
What let the hotel down is the customer service.
We ordered room service, I ordered a fillet steak with cafe de paris. This arrived after an hour, with peppercorn sauce and they gave me a tbone steak. I told them they must have got me mixed up with someone else. They apologised and went away. another 30mins later they came back and gave me a tbone steak with the right sauce... I told them again this was wrong. They told me they were still going to charge me!!! So I called up management who eventually reversed the charge....and offered me a glass of wine as an apology. Even though I had just purchased champagne!
Breakfast was a buffet. Simple set out with staff to help serve you. Nothing to really complain about.
However, we were waiting for the hotel attendant to check us into breakfast in the morning (they have your name on a list to confirm your staying there and have access to the breakfast buffet) when a gentleman came from outside the hotel, walked straight upto the attendant and simply said "I am here with (name) do you mind if I have some breakfast now? he will be down in a minute" the attendant then ignored us, looked at the list, explained that they were not eligible for the breakfast anyway "I will pay don't worry" said the gentleman. The hotelier said ok and let him through.... then turned to us and told us breakfast was now full and we had to come back in 30 minutes!!!
That was disgusting! We went to reception to complain and ask for the manager, but they were not available. We left a message to say he must contact us.
Through out our stay, repeatedly we asked to speak to the manager but they were never available.
Do not rely on reception to call you a taxi either, they usually forget. Or they don't tell you as promised when it arrives.
Yeah the rooms are cheap, good location, clean. But do not expect any standard of service whilst you are there.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.