A very disappointing wedding anniversary stay ! Not the four star accommodation nor the four star service we expected...I should have known all would not be well when I asked to pay by credit card as detailed on the booking form. The gentleman (part owner and "jack of all trades") who answered the phone on his cell as the main line was never answered advised me in a very brusque manner that they had no facilities for credit cards. "So why does it say that on the booking form? , I asked ..."It doesn't , he replied ! I decided to pay by cash on arrival. Who really carries cash in South Africa ? and if this was not advised beforehand how do you pay for the extras once you have arrived ? the nearest ATM is 40km down the valley. After check in around three on a cold afternoon with temps of 6 degrees we found ourselves in the honeymoon suite...all rather lovely views but no warm under floor heating ( as advised ), no hot water for three and a half hours as no one had thought to change the gas bottle for the geyser, no slippers for the cold stone floors and no flannels. I enquired about the heating when our host returned to the property around 6:30pm and was told it was only heating pads in certain areas and would take 10-12 hours to warm up ! By evening and throughout our stay we were still stone cold and turning blue. The young man left in charge when our host and part owner was not around could only ring him up to find out what to do ! Windows open, no fires til just before dinner. So cold ! Dinner was served at seven and enjoyed but as we were the only visitors there was no atmosphere. Shame the chef ie: our host didn't come out of the kitchen to greet us ! The mushroom soup was delightful. The visitor's book suggests guests are few and far between. Stunning views up the valley but the troupe of forty baboons just a few metres away are to be wary of..put us off walking. The following morning with the mist on Giant's Castle we contemplated over breakfast whether to check out ....we were told "that was the way the heating was and it was working " We asked for heaters but there were none, we were offered another room in the main lodge but felt the heating would be no different. Twenty five minutes into breakfast in a cold kitchen after repeated requests for more coffee ( I even had to knock on the kitchen door for attention )and the fact the poached eggs had not yet arrived with no napkins on the table nor salt in the salt cellar and the fact the cereal bowls had not been cleared when the main breakfast plate was served we decided it was not for us. The poaching pan was causing problems...decision made. It took some time to produce a bill and we were unprepared to pay the cancellation fee for a second day's stay as we certainly didn't feel what was advertised was on offer. Staff : A very unfriendly host and a very young man who had only been there a week and didn't know what to do. Shame - he tried ! I wouldn't stay here again. We have stayed at some fantastic hotels all around the World and this one was way below expectation. Well below par !
- Official Description (provided by the hotel):
- A truly amazing lodge in Drakensberg Mountains - beautiful handmade designer furniture, eco friend as a lot of items have been made from waste materials. Cooking, art and lifestyle courses add to a fabulous destination. ... more less
- Reservation Options:
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- Also Known As:
- Qambathi Mountain Lodge South Africa/KwaZulu-Natal