My husband and I recently chose to go away for my 50th to the Riviera on the Vaal for 2 nights.
Well it was a disaster from start to finish. We were excited about going away on our own as we rarely get an opportunity as we have a son of 8. The first room we were given was dark and gloomy and the bathroom was pitiful in that it was tiny and there was no separate shower so my husband had to shower in the bath. This was an upgraded room that a friend had organised secretly from Canada for my 50th. How can this be offered at a four-star hotel?
The service was appalling in that we had to get up and call for someone to attend to us. The first night's buffet was an assortment of warmed up food from the day before as it did not look or taste fresh. In fact, I struggled to find something to eat from the buffet and on calling the chef to complain I was told that there weren't many people eating at the restaurant that night so they couldn't make a lot of new things as they would have gone to waste. So on the eve of my 50th I simply had a few pieces of dried out chicken and that was that. I told him he should not have the buffet on such evenings when there will not be enough people eating from it. I was then told that we could have ordered a la carte which I was shocked to hear as in the afternoon on asking a waitress outside what the options were if we didn't want the buffet for dinner, her answer was that there was only the terrace menu to order from (which consists of light snacks). So clearly staff are not aware of what is or is not available at the hotel. And this is a four star hotel? What a joke.
Then the following day it was raining so we decided to have afternoon tea in the lounge. We waited endlessly for someone to serve us and when asking for scones, cake etc we were told that there was nothing available and that there would only be eats available after 5pm as they were busy preparing them for a conference later that day. I have never heard of such a thing in a hotel - let alone a 4-star hotel. Clearly they are only interested in putting effort into large groups like conferences and do not really care about privates who visit the hotel.
I then called the manager who apologised profusely and then scurried off to the kitchen only to return 10 mins later with 2 pieces of cheesecake - but sadly it was the most awful tasting cheesecake I have ever had. It had a margarine taste and was quite vile. We couldn't eat it. We then settled for the small biscuits that are put in the rooms with the tea and coffee.
The breakfasts too were very ordinary and the fresh fruit or pastries didn't look or taste very fresh. All in all a disastrous experience and a sad way to spend a 50th birthday. I could not wait to leave the hotel and feel it was the biggest waste of a few thousand rand. Quite frankly, we should be refunded for the disaster that it was. I will make sure that I tell everyone never to go to this hotel.
- Also Known As:
- Riviera On Vaal Hotel And Country Club
- Official Description (provided by the hotel):
- Riviera on Vaal Hotel & Country Club is situated on a unique bend of the scenic Vaal River and a quick 45 minutes drive from Johannesburg. This luxurious resort caters for discerning business and leisure travellers alike. Whether you visit the hotel for a family getaway or for a conference, your needs will always be exceeded.This is one of few child friendly Vaal River resorts that have struck a perfect balance for family entertainment as well as business travel. Always ready to accommodate, amuse and entertain everyone with ample choices.The resort has 89 stylish and spacious rooms all featuring a unique angle of the Vaal River – where you can experience optimum quality, comfort and elegance during your leisure holidays. The accommodation packages include all the Vaal River resort’s entertainment offers ranging from golf and spa to delicious dining and pleasure cruises as well as water sports adventures. The hotel blends a comfortable stay seasoned with great activities that you will truly appreciate. ... more less
- Reservation Options:
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