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“Not a luxury hotel by any means!” 1 of 5 stars
Review of BON Hotel Riviera on Vaal

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BON Hotel Riviera on Vaal
3.0 of 5 Hotel   |   Mario Milani Drive | Three Rivers, Vereeniging 1930, South Africa (Formerly Riviera on Vaal Hotel & Country Club)   |  
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Hotel amenities
Ranked #2 of 4 Hotels in Vereeniging
1 review
“Not a luxury hotel by any means!”
1 of 5 stars Reviewed June 19, 2012 via mobile

How is this place anything above three stars?! Over the three day period that we stayed here there was no turndown service and no slippers or robes in the rooms.

I am also not a big guy and even for me the baths are tiny! The plumbing is also very noisy and warm water seems to come and go during showers.

In addition, during our last two days there was no coffee in the hotel due to a conference earlier the week that used all the stock. Seriously?! I still can't believe it!

Staff was great and location is good, but the basics that are missing should prevent this hotel from being rated higher than 3 stars. It should also prevent the hotel from justifying the price they charge for well below average ammenities.

Stayed June 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BON Hotel Riviera on Vaal, responded to this review, June 25, 2012
Dear Adriaan P

We apologize for the inconvenience experienced during your recent stay. We have investigated the problems that were brought to our attention, and have put measures in place to correct this where possible.

We look forward to you returning to the Riviera on Vaal Hotel & Country Club.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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135 reviews from our community

Traveler rating
    40
    46
    25
    14
    10
See reviews for
27
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1
42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Johannesburg, South Africa
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 13, 2012

The hotel has a great location on the banks of the Vaal River. The views from the rooms are great. The room was a bit dated with furniture and bedding a bit worn, however the room was clean and served its purpose. Reception staff were great, really friendly and always ready to assist. Unfortunately the restaurant staff spoiled all that was created by the view, location, reception and bell staff.When taking a seat on the patio in the afternoon, we had to collect our own cushions, open the umbrella and then wait to be served. The waiter on two occasions got the drinks order wrong and the food took in excess of 45 minutes (for two wraps). Breakfast service was unfortunately no better, with staff not brining the full order, forgetting basics such as sugar and milk for the beverages. I will recommend this hotel to all that wish to have a get away on the Vaal River, I just hope they get the service issues resolved.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rivieraonvaal, Guest Relations Manager at BON Hotel Riviera on Vaal, responded to this review, April 18, 2012
Dear WorldTraveller2505

Thank you very much for your review on Riviera on Vaal Hotel.

Your feedback was very constructive and we will definitely investigate and address the service issues you experienced in Matthews Restaurant and Matthews Terrace Cafe. I would like to sincerely apologise for the inconvenience – this is most definitely not the usual service standard of Riviera on Vaal.

Thank you for your kind compliments with regards to the hotel’s views as well as your feedback regarding our Front Office staff.

The feedback both positive and negative are very helpful in assisting us in taking the property to the next level and we thank you for taking the time to give this review on the hotel.

Please do not hesitate to contact me directly should you require anything further at all.
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Johannesburg, South Africa
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 25, 2012

Hotel has beautiful views of the Vaal river. Rooms clean but lounge area in executive suite could be improved by using the services of an interior designer. Would have preferred a proper shower in an executive suite. The owners (Zorgvliet Wine Estate) must really consider sending their staff on proper training. After 20 minutes in the Matthews restaurant nobody had even bothered to take a drinks order (even though staff were walking aimlessly about). We had no choice but to leave and ended up having excellent oxtail at the grill house on the golf course next door. Service there was also excellent with a very friendly manager and staff. Otherwise a really enjoyable stay. The hotel is not old and run-down as mentioned in some of the reviews.

  • Stayed March 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rivieraonvaal, General Manager at BON Hotel Riviera on Vaal, responded to this review, March 29, 2012
Dear Boegoe

Thank you very much for your review on Riviera on Vaal Hotel.

Your feedback was very constructive and we will definitely investigate and address the service issues you experienced in Matthews restaurant. I would like to sincerely apologise for the inconvenience – this is most definitely not the usual service standard of Riviera on Vaal.

Thank you for your kind compliments with regards to the hotel’s views as well as your feedback from your visit to Inyama Steakhouse, I am glad to hear you enjoyed the meal and that the service was excellent.

The feedback both positive and negative are very helpful in assisting us in taking the property to the next level and we thank you for taking the time to give this review on the hotel.

Please do not hesitate to contact me directly should you require anything further at all.

Kind regards,
Leonie
082 556 0478
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuxedo Park, New York, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2012

I have traveled all over the world and stayed at some of the best hotels. The food here is definitely up with the top hotels, and in some cases, like the oxtail, by far the best I have ever eaten. The presentation of the food as well as the selection in the buffet is fantastic.

The room was stunning, with a view of the river, a private lounge and a patio - marble finishes with great attention to detail. The staff was friendly, knowledgeable and very professional - making it an pleasure to be away from home.

Room Tip: Make sure you take the 2hr sundowner cruise on the double-decker cruise boat. You slowly meander up...
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  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Afica
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 17, 2012

We chose to stay here based on the good reviews but were bitterly dissapointed. the rooms are old and dingy. the service was shocking and the food by the pool resturant was terrible. They offer Spagetti bolognaise but they cook the mince with chutney? they put chilli salt on the french fries even though they knew it was for a two year old. When you ask for towels by the pool, you are lucky if you get them before half an hour.
Every time we phoned reception to ask for something, it would be at least a 2 hour wait before our requests were met.
We were woken up every morning at 5.00 by the security guards talking outside our room - even though we repeatedly asked them to move away.
I will never stay here again

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fochville, South Africa
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2012

Thanks for a wonderful 5star weekend. Friendly, profesional, clean, FANTASTIC. Thanks

Room Tip: Higher floors, better view of river.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Businesstraveller
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 21, 2011

I went with my wife and small kids for a long weekend. A really nice getaway from Joburg. Staff were super friendly, but service was almost non existent. It may as well have been self catering. It started the moment we arrived, the porter only arrived after I had unpacked the car and loaded the trolley. They server a great breakfast, but both mornings I almost fell asleep waiting for a coffee. After my gestures to call a waiter seemed invisible, eventually I helped myself to a jug. Requesting towels from the pool took three requests and an hours wait. If you are ordering from the pool bar you are in for a long wait and they tend to forget your orders. I probably would go back again, for lack of another place on the Vaal, but it could be a 5/5 if the friendly staff just had some proper management supervision. I don't think I saw anyone who looks like a supervisor in the three days I was there - I would say the reason why the staff all work at half pace.

Room Tip: All the rooms have a great view
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  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BON Hotel Riviera on Vaal

Address: Mario Milani Drive | Three Rivers, Vereeniging 1930, South Africa (Formerly Riviera on Vaal Hotel & Country Club)
Phone Number:
Location: South Africa > Gauteng > Vereeniging
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Vereeniging
Price Range (Based on Average Rates): $
Hotel Class:3 star — BON Hotel Riviera on Vaal 3*
Number of rooms: 91
Official Description (provided by the hotel):
A 45-minute drive from Johannesburg, our luxurious hotel caters to the corporate and conference markets, as well as families and leisure travellers who are looking for a resort that has it all. BON Hotel Riviera on Vaal is one of few child-friendly Vaal River resorts that have struck a perfect balance in offering family enjoyment whilst also fulfilling the business travel market needs. Steeped in history this 91-room hotel, a converted farmhouse from the 1800s, is situated on a bend of the scenic Vaal River. Ideal for company conferences and events, the hotel offers 4 multi-purpose venues and a range of exciting team building activities, with flexibility to suit your needs. BON Hotel Riviera on Vaal has a reputation as one of the best wedding venues in Gauteng; choose from a variety of wedding packages to ensure a memorable day. If you are looking for a relaxing breakaway, why not pamper yourself at the Zorgvliet Spa or play a round of golf at the Country Club. Should that sound too energetic, pop down to the water's edge and float along the Vaal River on one of our boat cruises. BON Hotel Riviera on Vaal also offers a variety of water sports, a gym, picnics spots and kids' entertainment programs. ... more   less 
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Also Known As:
Riviera On Vaal Hotel And Country Club

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