This hotel is an absolute joke. Very rude staff & owner. After I had a very mediocre stay they called me two days later to inform me they were going to charge me $140 for a pillow (this isn't the Hyatt, no pillow is that expensive at a best western) that they though my dog had chewed up. They also said they used black lights before & after my stay and found urine stains from my pet. Once I was talking to the condescending assistant, he hung up on me. He had stated that a supervisor checks the room prior to a guest staying, and also after they checkout. He also told me that I should be taking pictures of everything before and after I leave so I have proof if anything gets damaged, because (as he stated) "that's what he would do". When I had told him that I contacted my credit card company to dispute the charge for the pillow, he told me that I was threatening him and then he hung up on me which is highly unprofessional. I immediately called back and requested him and I was told he wasn't in the office, in which case I informed the receptionist that he just hung up on me and I knew he was in the office. At that point he got on the phone with me again and denied hanging up on me. I had been completely disrespected and mistreated by your staff. The owner told me that he was going to take a picture of the pillow and email it to me, which never happened. When I left the room there was no damage to the pillow and everything was in order. I called 3 times for the owner to contact me over the phone, and he never did. He emailed me with ridiculous claims about his hotel being the industry standard and that no matter what, I needed to pay for the "damages". They never proved that the damage was even from my room. They called me days later to inform me, which is also bogus considering other customers could have stayed in the hotel after my stay. Overall, horrible service, unprofessional staff, and a very dishonest owner.
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- Also Known As:
- Best Western Kings Hotel Kingman
- Best Western Kings Inn And Suites
- Best Western Kingman
- Kingman Best Western