We thought we were staying at the BW just a few doors away. When we explained the mistake as the streets are the same, we were told too bad- its after 430, you have to stay here. Reluctantly, we checked in- went to the room and the door was wide open. It wouldn't shut. The front desk man thought I was lying and didn't want to put us in another room. The second room, which I finally insisted on, smelled and was more outdated than the first. Long story short- look elsewhere, we had to call BW corporate to get us out of there and in to another BW for the night.