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“Very nice experience...” 4 of 5 stars
Review of Mattina's Ristorante Italiano

Mattina's Ristorante Italiano
318 E Oak St, Kingman, AZ 86401-5840
928-753-7504
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Ranked #15 of 92 Restaurants in Kingman
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Families with children, Romance, Doing business
Dining options: Reservations
Prescott, Arizona
Senior Contributor
24 reviews 24 reviews
13 restaurant reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Very nice experience...”
4 of 5 stars Reviewed July 2, 2014

An unexpected gem in a small house....the food was very good, especially the Italian sausage in the dish we shared. Service was good and we enjoyed the piano player, very talented. The bruschetta was different--quite vinegary, probably to mask the tastelessness of early Roma tomatoes.

Visited June 2014
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91 reviews from our community

Visitor rating
    43
    30
    7
    5
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Senior Contributor
35 reviews 35 reviews
34 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
“WAY OVER PRICED AND UNDER SERVICED”
2 of 5 stars Reviewed June 23, 2014

Both my wife and I had the rib eye steak dinner. The Capone. No taste to either steak. Mine was tender enough...hers was not. The red potatoes they served were dry and amounted to 3 fork fulls. Her angel hair pasta was flavorful but dry. Jason felt bad about the room being so warm he comped the dessert but the chg showed up on the bill anyway. I gotta tell you they had no lack of customers but we can't figure out why. I think it's Kingman and maybe becuz it's supposed to be a classy place in a western town. The pianist was awesome...we liked him. WE WILL NOT BE BACK...
We can find another way to spend our $85.33.

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
51 reviews 51 reviews
16 restaurant reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
“Still learning what a restaurant is”
2 of 5 stars Reviewed June 10, 2014

Food is OK; service is wannabe, that is, they want to be a good, small town, upscale restaurant, but they have not mastered the arts of customer service or understanding customers. For the prices they charge, customer service is critical to keeping the doors open. Our experience was simple: we were only the third table to be seated on a weekday evening. The other two tables were already eating their entrees. We waited an hour for our food, with no reason for the delay, no anything until we yipped to the waitress, who told us their was a big party in the back and their appetizers took priority. Wait and wait. A manager type came by to say the food was not ready, but it would be. Wait and wait. Finally the food arrives. No apologies, just the standard "Is everything OK." They knew we were unhappy with the service which led to avoiding eye contact. They asked our dessert order. We asked for the check. They brought a comp key lime pie. We sent it back. Too late. Our advice to them: tell people what's going on, rather than leaving them stewing and wondering. There are many simple ways to keep customers on your side before a problem. It's very tough to keep a customer after the problem sets in. Decent food leaving a very bad taste.

  • Visited June 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Top Contributor
73 reviews 73 reviews
28 restaurant reviews
Reviews in 34 cities Reviews in 34 cities
22 helpful votes 22 helpful votes
“Food excellent, seating location awkward”
3 of 5 stars Reviewed June 9, 2014

My husband and I were greeted cordially by the pianist, then the manager asked if we had reservations, to which we replied, "no." We were seated near the front door; in the late afternoon, with the sun setting; bright glare occurred each time the door was opened, which was unnerving. The server was very nice, and the food exceptional; I made a special request and it exceeded my expectations. What I found odd was that the manager never again acknowledged us nor any other patrons, only concentrating on a couple from Alaska that sat in a corner of the front area. This was our most expensive meal on a three-week road trip. I am glad we chose Mattina's; however, because we were so tired from a day of driving, we didn't say anything about where we were seated. The server did understand and remarked that the sun can be bright at that time of day. I would have given this 5 stars except for the unpleasantness of where the manager chose to seat us, and that he never once asked how we were enjoying our meal, a special extra that other restaurants of this ilk do.

Visited May 2014
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Fairbanks, Alaska
Senior Contributor
33 reviews 33 reviews
22 restaurant reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“A Fantastic Dining Experience !!”
5 of 5 stars Reviewed June 5, 2014

The rack of lamb was to die for. The service is very good ,this is the best restaurant in Kingman Arizona !!!! Good piano music also !.

  • Visited May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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