We travelled to South Africa for the World Cup, and were excited to experience historic Soweto. Unfortunately, the owners of this guest house made sure that we had the most unpleasant stay... The management was not present when we arrived. The guest house is located in a highly residential area and there is no way to get around - you need to rent a car or schedule a driver to pick you up. The management was not around to help us plan for tours. Moreover, I later found out that the owner and manager, Maureen, charges 25% more to arrange for an airport pickup (and pockets the difference), so I suggest that you contact the driver directly. We had a great driver and tour guide, MK, who was very honest and reasonable with his pricing (email@example.com; 078 344 9372).
The management did not want to spend money on a backup generator, even though it was the middle of winter. We were without electricty and heat, in -5C weather, for 2 full days. The management was nowhere to be seen during this period - only 2 house staff were around. It took 4 days for the owner and manager, Maureen, to show up at the guest house. When we complained, Maureen gave us attitude. In fact, it was so cold in the house and the water was so cold that we could not shower for 3 days. And, I should mention, we were paying $150 USD/night!
The family exploited every opportunity to make more money. They claim they have internet on their website, but the owners' teenage daughter extorted additional money out of us to use her network card (and we had to buy airtime ourselves at the mall). When I told her that her father seemed to disapprove of her charging us more to use internet, she claimed that her father "doesn't know anything about anything"...
Aside from other unethical practices, such as using our rental car to purchase grocery items for the house while we were out, the family was very greedy and always out to make a quick buck. Maureen charged $100 USD to a fellow guest to sleep in the outhouse, with no heating or useable bath/shower! When we mentioned this to a local councilman, he could not believe it!
At first we thought that perhaps we caught Maureen on a bad week. However, once we started interacting with the locals in Soweto, it was clear that she had a reputation for being greedy and did not seem to be all that popular in the community.
The people of Soweto are lovely, but unfortunetaly we did not get this impression from our interaction with the hosts of this guest house, who were only concerned with generating profit. It's unfortunate that they were so short-sighted that they did not think about our future trips to South Africa, our recommendations to fellow travellers, or the impression of Soweto they left on people who travelled halfway across the world. Short-sighted indeed.