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“Meet you at the Quartermain” 4 of 5 stars
Review of Faircity Quatermain Hotel

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Faircity Quatermain Hotel
4.0 of 5 Hotel   |   60 West Road South, Morningside, Sandton 2057, South Africa   |  
Hotel amenities
Ranked #14 of 47 Hotels in Sandton
Johannesburg, South Africa
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Meet you at the Quartermain”
4 of 5 stars Reviewed September 5, 2013

What a beautiful little gem situated in the heart of Sandton. A stone's throw away from Sandton City and Morningside, the Quartermain is convenient. It is amenable with the courtyard being a pleasant feature. There is WiFi available which in today's world of connectivity is a must. If you are interested in meeting at your hotel this would be an ideal place as a get-away from the hustle and bustle without leaving the city. It is always the details that distinguish the average from that 'special' place. It was so tempting to test the beautiful orchids in the reception areas I must admit I broke a petal. It's an old world charm that pervades in atmosphere as well as service.The added service of a shuttle is a bonus if you are ever without transport in the city of Johannesburg.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this review, September 9, 2013
Dear GABCDFreeman,

Firstly, thank you so much for taking the time to review our beautiful hotel on Tripadvisor. We are glad to hear that you enjoyed our unique setting and environment at the Faircity Quatermain.

We pride ourselves on offering a secluded bespoke environment with all the extras you will expect from a hotel like ours; free WiFi, good service, complimentary shuttles, the list goes on.

We also take special care of gardens and all orchid plants in our hotels as they are our pride and joy, adding to the homely atmosphere and charm.

We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely
Jaco S
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108 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 31, 2013

First my rant - this is primarily a business hotel in one of the smartest suburbs of Johannesburg but the wifi connection is positively third world. In the public areas the connection is okay, but from the rooms - where let's face it you'd rather work than in a bar - it's so erratic that on most occasions I just give up. It's deeply frustrating and is the reason I would not stay here again. When you complain at reception (where they always look at you as if you're about to accuse them of something) they say they'll talk to the provider who will contact you. And that's the last you hear of it. A shame, as the hotel is comfortable and most of the staff are charming. It's quiet with a relatively new free shuttle service that will take you to happening places if you need to see some life. The restaurant is "faine daining" and only let down by the sad little dish of damp veg that accompanies every dish and never varies. You long for spinach...yes you do! Rooms are well equipped and beautifully serviced. The phones and phone system ara almost as backward as the wi-fi as you can't leave voice messages and the operator usually waits 24 hours before passing on a phone message. Come on Quatermain...you're so close to being a great place to stay!

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this review, September 2, 2013
Dear shylocktubal,

Thank you for taking the time to review our hotel on Tripadvisor. We are delighted to hear you found the accommodation and hotel well serviced and clean.

We do apologise that the IT infrastructure did not meet with your expectations.

Sincerely
Jaco S
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Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 30, 2013

Absolutely enjoyed our three day stopover. Beautiful and well set out courtyards, friendly and courteous staff.
Shuttle bus to Sandton ran on a frequent basis and could be booked to pick you up from Sandton at a pre arranged time.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this review, September 2, 2013
Dear Alan B,

Thank you so much for taking the time to review our hotel on Tripadvisor. We greatly appreciate your positive feedback and are delighted to hear you enjoyed your stay with us.

We hope to welcome you back again in the not too distant future.

Yours in hospitality
Jaco S
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Dubai, United Arab Emirates
Top Contributor
100 reviews 100 reviews
69 hotel reviews
Reviews in 49 cities Reviews in 49 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed August 7, 2013

This was my second stay at the Quatermain and again, the front desk was freindly and efficient. Last time I stayed in room 102 and was hoping to get a more quiter room this time around however, 204 is as noisy as 102 was. This had however mainly to do with other hotel guest who simply didnt care about others when they arrive or leave their rooms.

The room itself was very clean again and all was in order. The shower had a nice pressure and was hot!

This time around I also had dinner at the restaurant and the food was excellent! Lots of fresh cut fruits on the breakfast buffet!

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this review, August 12, 2013
Dear Sasha K,

A belated welcome back to out hotel! Thank you once again for your feedback on Tripadvisor. We are glad to hear you enjoyed the comfort and cleanliness of our rooms as well as our great food. We are looking forward to welcome you back to our hotel soon.

Yours in hospitality
Jaco S
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Johannesburg, South Africa
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 3, 2013

Was quite excited when I arrived the night before a week long conference. Layout etc was really nice. First day of conference, did not have the equipment needed to run visual presentation, did not comeback with a solution. Food was average, took three days to sort out the seating arrangements at lunchtime. Staff need to be more friendly and greet the guest as they walk past especially in the morning a good morning would be nice. Room was clean and tidy.

Room Tip: Difficult - I had noisy neighbours
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this review, August 12, 2013
Dear Sabierivierbushlodge,

Thank you very much for taking the time to rate our hotel and its service on Tripadvisor. I really would like to apologise for any inconvenience you experienced during your conference at our hotel. We have addressed your issue with the conferencing department.

Your sincerely
Jaco S
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salt lake city
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 24, 2013

We are on our third night at the Faircity Quatermain Hotel and have been extremely happy with our stay. We have been traveling in South Africa with our family for four weeks and were a little nervous about our time in Johannesburg. This hotel is in the suburb of Sandton and the location is very safe and secure. Most hotels in South Africa say they have free WiFi, but then they are limited to 100 mb or 30 minutes per day. But the Faircity Quatermain Hotel has free unlimited WiFi and it's the fastest connection we have had in South Africa. The rooms are clean, the bathtubs look brand new, the beds are comfortable, the outdoor shaded courtyard it beautiful, and the breakfast is delicious. There is a nice little gym with treadmills and weights. There is an outdoor pool, but it is too cold to use this time of year. Customer service has been excellent. We needed a few things printed and they were happy to help us at the reception desk. My only suggestion would be to get Disney Channel or some other television channel appropriate for kids.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this review, July 1, 2013
Dear mlejane,

Thank you very much for taking the time to write such a wonderful review on our hotel!

Your comments regarding the product and services are highly appreciated and have been shared with all involved. Your comment about the children's entertainment will be investigated as well.

We hope to welcome you back again one day in our beautiful hotel.

Sincerely
Jaco Steyn-Venter
General Manager
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Dubai, United Arab Emirates
Top Contributor
100 reviews 100 reviews
69 hotel reviews
Reviews in 49 cities Reviews in 49 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed April 27, 2013

I thought long about what to write because the hotel as such is not bad and I was probably just unlucky with the room I was given. (102). The room itself was clean and had a cozy touch however, it was noisy! I came in from a flight and needed to catch up with some sleep before heading out for a meeting in the evening, but it was impossible to sleep as the room was located right next to a pass through. Also staff didnt bother to keep it down a bit. I am not a happy camper if I dont get enough sleep...

Neverthless and all in all, it is a clean hotel. The breakfast is standard with nothing special to mention.

Room Tip: dont take 101, 102 or 103 except if your are deaf
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaco S, General Manager at Faircity Quatermain Hotel, responded to this review, April 29, 2013
Dear Sascha K,

Thank you for your feedback on your recent stay at our hotel. I do really apologise that you were inconvenienced by noise around your room during your stay and can assure you that the issue has been addressed.

We also appreciate the fact that you found the room clean and cozy.

We sincerely hope that you will return to our country and beautiful hotel one day so we can again host you in the manner that you have experienced during your recent stay.

Yours in hospitality,
Jaco Steyn
General Manager
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Additional Information about Faircity Quatermain Hotel

Address: 60 West Road South, Morningside, Sandton 2057, South Africa
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 Best Value Hotel in Sandton
#11 Business Hotel in Sandton
#13 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Faircity Quatermain Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
Just 2 km from Sandton City, this hotel features a courtyard with a swimming pool and an award-winning restaurant. All rooms and suites come with air conditioning and a satellite LCD TV. Including free Wi-Fi, all accommodations at Faircity Qautermain Hotel in Johannesburg come with extra long beds and an electronic laptop safe. Some of the rooms and suites have a private balcony. A breakfast buffet is served daily on the courtyard terrace with its green parasols. The Sel et Poivre restaurant serves gourmet cuisine in a classic setting with a fireplace and paintings. While visitors exercise in the gym, the 24-hour staff can arrange airport shuttles to O.R. Tambo Airport, 27 km away. Free parking is available on site. ... more   less 
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Also Known As:
Faircity Quatermain Hotel Sandton, Greater Johannesburg

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