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“Wonderful stay at the Maslow - cool and charming hotel :-)” 5 of 5 stars
Review of The Maslow

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The Maslow
4.0 of 5 Hotel   |   Corner Grayston Drive & Rivonia Road, Sandton 2031, South Africa   |  
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Hotel amenities
Ranked #5 of 44 hotels in Sandton
Blackburn
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Wonderful stay at the Maslow - cool and charming hotel :-)”
5 of 5 stars Reviewed February 6, 2013

Stayed here within 2 weeks of it opening, wonderful experience & a very cool hotel.

PROs
1. superb features (check-in lounge a great idea)
2. helpful & charming stuff
3. great poolside verandah (sunbeds actually fitted-in pool!)
4. stylish rooms.
5. Excellent location, walking distance of Sandton city, Nelson Mandela square etc.

CONs - non obvious

SUGGESTIONS - bacon should be readily available for breakfast (rather than having to ask for it). However, as is typical of the wonderful service, they brought a plateful to our table!

Room Tip: Try to stay close to lifts (it's a big hotel with many rooms)
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johan S, General Manager at The Maslow, responded to this review, February 11, 2013
Dear Reviewer
Thank you for taking the time to write about your experience at The Maslow Hotel and for the positive feedback. I will share your comments with the entire team who will be delighted to learn that we met your expectations. I am looking forward to welcoming you back to The Maslow Hotel in the very near future
Regards
Johan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Constantine, Constantine, Algeria
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 5, 2013

staying in this notel was such a dreamtime for me ! the people inside were extremely kind and helpful. The hotel staff was always at our disposal. Rooms are quite spacious and always clean.a safe box is availble inthere. The breakfast is very various and rich along with an outstanding view on the pool and the grass. The Laguna bar is also an interesting place to relax and chat with friends and people. The hotel is very well located. 10 mn from Nelson Mandela Square and 5 mn from different malls and shopping centers.

Highly Recommended !

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Top Contributor
125 reviews 125 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
104 helpful votes 104 helpful votes
2 of 5 stars Reviewed February 1, 2013

Met a client for a drink a snack at the Maslow this week.

Decor is great and the outdoor lounge/bar is fantastic. Nice and fancy and revamped. Very relaxing and vibey.

Unfortunately the service was disastrous and the food even worse than the service.

For R55.00 I ordered what was described as a mozzarella sandwich. It took over an hour to arrive and what arrived was a rock hard toasted roll with a few tony pieces of cheese and a few strands of sun-dried tomato. We complained and they took another 30 minutes to return another rock hard sandwhich. This time with a bit of relish and a lettuce leaf. Of all the hotels I have stayed at or visited, this was the worst hotel sandwich I have ever had. It definitely did not satisfy my hierarchy of needs. Maslow would have been disappointed.

The service was also pretty disastrous which was surprising for a hotel catering for Joburg's business elite.

If this is an example of the food and service at Maslow, visitors should be warned!

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Service
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Johan S, General Manager at The Maslow, responded to this review, February 4, 2013
Dear reviewer
Thank you for taking the time to write about your experience at Lacuna. I have discussed your comments with Chef Dallas who takes all feedback very seriously and we have addressed the matters raised. We look forward to welcoming you back to The Maslow and to restore your faith in Lacuna restaurant.
Kind regards
Johan and team
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washington D.C.
Top Contributor
75 reviews 75 reviews
69 hotel reviews
Reviews in 57 cities Reviews in 57 cities
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed January 30, 2013

Hotel is very new and they are still working out some minor kinks. The rooms are nice, with a modern feel and are very clean. The service is excellent and the people were very nice throughout. They offer free driving service, which is great and the wifi is free. The concierge, Lynn was wonderful and was extremely helpful and knowledgeable. Is in a good location, close to everything in Sandton. Went swimming in the pool, which was also quite nice. Highly recommended--thanks!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 29, 2013

The new Sun International hotel holds a lot of promise. It changes the landscape of what a hotel should be offering to business clients. The garden, bar and restaurant reflects the best there is of a City Hotel. Truly an oasis in the center of Sandton. It will not be long before there will only be standing room on a Friday afternoon! The tour-de-force however is the seminar rooms. The hotel now has the best small conference/seminar space in the country... by far!

The innovative early arrival lounge is a great addition.

The menu is innovative and the deserts must be the best in the country. It is a MUST. Once the settling in pains are gone it will be an excellent dining experience. The rooms are for Business people. Functional and focused without not too many frills.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 29, 2013

I stayed at the Maslow from the 17th to the 24th March. The hotel is brand new and looks very stylish. They have really gone for a modern look and feel - it has lots of open space and is pretty cool to be honest!
Staff were very helpful and provided excellent service - of note would be George the bar manager, Lynne guest service manager, Lizelle (?) head concierge and Yash the hotel manager.
there were some slight teething problems with my colleagues room - but nothing that would have spoilt the stay.
I was in room 429 - very nice suite with a living area and separate bedroom. Both rooms had flat screen TVs with a great choice of channels. The bed was very comfortable. My only gripe would be hat as the bar was below me you could hear the music playing there - and they didnt turn it off until the very early hours - i had to call to ask for it to be turned down one morning at 3.30am.
Overall this hotel has great potential.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lusaka, Zambia
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 28, 2013

This new Hotel is simply excellent in the heart of Sandton! The ambiance is great the rooms world class and surely anyone who steps in will fall in love with the property. I recommend it strongly. Sun international keep it up.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Maslow

Address: Corner Grayston Drive & Rivonia Road, Sandton 2031, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Maslow 4*
Official Description (provided by the hotel):
The Maslow is the ultimate new business hotel in Sandton providing an environment where individuals can reach their full potential by having the facilities, technology and intelligence in place to facilitate business. Situated in the heart of Sandton’s business district, home to top investment banks, financial institutions, the Gautrain station and the Johannesburg Stock Exchange, The Maslow offers some of the best corporate facilities in Sandton, including complimentary high speed internet access throughout the hotel, 13 meeting rooms, conference centre with multi-divisible ballroom and auditorium, techno gym and an Africology Spa. The Maslow hotel offers a complimentary scheduled return transfer service every 15 minutes to the Gautrain Station and Sandton City. Guests may also make use of the Maslow’s private chauffeur service. ... more   less 
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Also Known As:
The Maslow Sandton, Greater Johannesburg

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