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“Horrible customer service, great location, avoid while under construction” 2 of 5 stars
Review of InterContinental Johannesburg Sandton Towers

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InterContinental Johannesburg Sandton Towers
5.0 of 5 Hotel   |   Corner Maude & Fifth Streets, Sandton 2146, South Africa   |  
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Ranked #7 of 47 Hotels in Sandton
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“Horrible customer service, great location, avoid while under construction”
2 of 5 stars Reviewed February 19, 2007

This was a return trip for me after having lived in SA several years ago. I read the reviews but thought that since the hotel is in a great location the rooms and service must also match the 5 star rating. Not true. The hotel is under construction and therefore many of the floors are closed, the noise during the day is clear as a bell in your room. Also there is alot of dust in the halls. As an Ambassador/Platinum level guest of the Intercontinental I expected the amenties promissed when I joined the ambassador club. I recieved NOTHING special from this hotel instead they even refused to give me a renovated room. The front desk staff seems annoyed to have to work. I stayed here on two different occassions and neither time did anyone at the front desk say hello. The front desk staff is totally lacking in customer service. The rooms (I have stayed in the renovated rooms previously) are nothing special for the price charged. There is no African charm. The rooms could be in Houston. As stated earlier the rooms are not exceptionally quiet either. When a door shuts in the hall you can hear it. You can even hear the housekeeping staff conversation as they walk down the hall. The beds are very comfortable and the renovated rooms have beautiful bathrooms. South Africans are known for their outgoing nature. However not the South Africans working at this hotel. This obviously reflects on the manager of the hotel. I cannot recommend the hotel rather next time I will stay at the Michael Angelo since it is in the same plaza and the views look stunning from their floor to ceiling windows. If you do stay here avoid using thier taxis since they charge a premium for thier service, often quoting a rate 2-3 times the correct rate.

  • Liked — The location
  • Disliked — The rude staff, the noise
  • Stayed February 2007, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosiahSandton, General Manager at InterContinental Johannesburg Sandton Towers, responded to this review, October 22, 2013
Thank you for your positive feedback and I am delighted that you had a good stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about InterContinental Johannesburg Sandton Towers

Address: Corner Maude & Fifth Streets, Sandton 2146, South Africa
Phone Number:
Location: South Africa > Gauteng > Greater Johannesburg > Sandton
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sandton
#2 Spa Hotel in Sandton
#6 Romantic Hotel in Sandton
#7 Luxury Hotel in Sandton
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Johannesburg Sandton Towers 5*
Number of rooms: 231
Official Description (provided by the hotel):
Centrally located in the safe hub of Sandton, Johannesburg with direct access to: shopping malls, Sandton Convention Centre, Food, Wine and excursions. Perfect for business of leisure. ... more   less 
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Also Known As:
Intercontinental Johannesburg Sandton Towers Hotel Sandton
Intercontinental Johannesburg Sandton Hotel
Intercontinental Sandton
InterContinental Johannesburg Sandton Towers Greater Johannesburg

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