I am a IHG Gold Elite member and so use Intercontinental and Crowne Plaza hotels regularly. I usually pay the bit extra for a club floor with access to the club lounge and the extra services provided. Don't bother with the intercontinental Sandton Towers. The club floor rooms are on the top floors and so the view is very nice but the rooms are no different than other rooms in the hotel and the club lunge is very disappointing by other hotel standards. It is small, offers next to nothing except a happy hour where you might get served if you are lucky. There are no snacks, you have to ask for them. Breakfast on the ground level has much better choices than the club. I was surprised that on checking in no information was available but services offered to club floor guests. I can see why - there really isn't much they offer.
One of the staff, Jeffrey, was incredibly helpful and went out of his way to assist when a wheel came loose on my bag. He took the. Ab over to the Adjoining shopping mall to see if it could be fixed. I was very appreciative. Also they offered a late check out which was very much appreciated as well.
Check out became a bit of an ordeal as well. They were unable to reverse the 4000 Rand taken from the credit card on check in. We left with this issue still unresolved. This was all a bit disappointing because the hotel is gorgeous and the rooms beautiful. There is a skyway link to the adjoining shopping mall which is excellent. There are also some fantastic restaurants in the nearby Nelson Mandela Square.
- Official Description (provided by the hotel):
- Centrally located in the safe hub of Sandton, Johannesburg with direct access to: shopping malls, Sandton Convention Centre, Food, Wine and excursions. Perfect for business of leisure. ... more less
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- Also Known As:
- Intercontinental Johannesburg Sandton Towers Hotel Sandton
- Intercontinental Johannesburg Sandton Hotel
- Intercontinental Sandton
- InterContinental Johannesburg Sandton Towers Greater Johannesburg